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- Tasks: Manage customer renewals and promote products through calls and emails.
- Company: Foundever is a global leader in customer experience with 150,000 associates worldwide.
- Benefits: Enjoy remote work, competitive salary, and a supportive culture.
- Why this job: Join a vibrant team, enhance your skills, and make a positive community impact.
- Qualifications: Sales experience is essential; strong communication and organisational skills are a must.
- Other info: Fully paid training provided; flexible working environment for all.
The predicted salary is between 23900 - 31600 £ per year.
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UK Wide, Work at Home, UK, GB
Job Description:
Basic Salary: £27,963 per annum, paid monthly in arrears
Location: Home-based / remote (working only from the UK is permitted)
Working Hours: Monday to Friday, 14:00 to 22:00
Contract Duration: Permanent, full-time(37.5 hours per week)
Training: 5 days (fully paid)
Overview
As a Renewals Agent with Foundever, you will manage exiting multi-country and UK customers for our Client, proactively promote and renewing existing contracts (upselling).
The aim of the role is to inform customer their renewal date and promote products and licenses services by outbound and inbound telephone sales calls and emails. You will also process orders through Salesforce keeping record of customer’s interactions and transactions.
Why work at Foundever?
At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.
Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear fromYOU!
Key Responsibilities
- Liaising with end users in English (written and spoken).
- Supply high-quality service in accordance with given processes and procedures.
- Informing customers effectively, through the use of active listening, questioning, soft skills, and techniques.
- Establish and develop excellent quality relationships with existing business and customers as well as other parts of the organization.
- Ensure that the customer is provided with the correct information in an efficient and timely manner as possible.
- Executing renewals of expiring maintenance and annual license agreements.
- Obtain orders and up-selling to generate new license opportunities.
- Planning and organizing the sales pipeline
- Generate quotation through Salesforce
- Submit orders by referring to updated price lists and products codes.
- Track and maintain records on customer sales through Salesforce.
Your Profile and Experience
- Sales experience, preferably in a telesales environment (essential)
- Ability to identify sales opportunities & establish customer needs
- Ability to articulate features, benefits and recommendations to suit customer needs
- Excellent verbal and written communication skills, with emphasis on being able to verbally communicate with a diverse group of customers
- Excellent organizational and time management skills are essential in order to handle the busy and varied workload
- Strong interpersonal skills, with a positive, pleasant and focused attitude being essential
- Knowledge of Windows, MS Office and Mac operating systems
- Highly motivated and target driven
About Us
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Apply Now! We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com .
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
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Customer Service Representative (Renewals) employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Renewals)
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for managing customer interactions and processing orders. Consider taking a quick online course or tutorial to brush up on your skills before the interview.
✨Tip Number 2
Practice your active listening and communication skills. Role-play scenarios where you handle customer inquiries and upsell products, as this will help you demonstrate your ability to connect with customers during the interview.
✨Tip Number 3
Research Foundever and its client brands to understand their products and services. This knowledge will allow you to speak confidently about how you can contribute to their success in the role of Renewals Agent.
✨Tip Number 4
Prepare examples from your past sales experience that showcase your ability to identify opportunities and meet targets. Be ready to discuss these during the interview to highlight your suitability for the role.
We think you need these skills to ace Customer Service Representative (Renewals)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in a telesales environment. Emphasise your ability to identify sales opportunities and articulate features and benefits that suit customer needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills such as excellent verbal and written communication, and how you can contribute to providing high-quality service.
Showcase Your Skills: When detailing your experience, focus on your organisational and time management skills. Provide examples of how you've successfully managed a busy workload and maintained records, especially if you've used Salesforce or similar systems.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous sales experiences in detail. Prepare to demonstrate your active listening and questioning techniques, as well as your ability to build relationships with customers.
How to prepare for a job interview at Sitel Corp.
✨Know Your Product
Familiarise yourself with the products and services offered by Foundever. Understanding the features and benefits will help you articulate them effectively during the interview, showcasing your ability to upsell and renew contracts.
✨Demonstrate Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking relevant questions. This skill is crucial for a Customer Service Representative role.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales experience, particularly in a telesales environment. Highlight specific examples where you successfully identified customer needs and closed sales, as this will demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. Think of examples from your past experiences where you handled difficult customers or successfully upsold products, and be ready to share these stories.
