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- Tasks: Assist customers with queries about contact lenses via calls and emails.
- Company: Foundever is a vibrant company focused on memorable associate experiences and career growth.
- Benefits: Enjoy remote work, a competitive salary, and a supportive culture.
- Why this job: Join a dynamic team making a positive impact while developing your skills.
- Qualifications: Fluent in French and English; customer service experience preferred.
- Other info: Foundever values diversity and offers an inclusive work environment.
The predicted salary is between 21000 - 30000 £ per year.
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UK Wide, Work at Home, UK, GB
Job Description:
Salary: £25,214 per annum, paid monthly
Location: Home-based/remote (working only from the UK is permitted)
Opening Hours: Monday to Friday, 08:00 to 17:30 (shift-based)
Contract Duration: Permanent, full-time(37.5 hours per week)
Are you customer-obsessed and eager to take the next step to grow your career? Foundever are looking for a Customer Service Representative to join our vibrant team for one of our clients providing contact lenses.
Overview
In this role, you will be responsible for communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved. You will also be handling any issues and complaints about the products via different channels; emails and calls covering the whole EMEA Market.
The team you\’ll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe.
Why work at Foundever?
At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look tocreate your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear fromYOU!
Primary Responsibilities:
- Respond to a wide variety of customer contacts by telephone and email (Tier 1 technical support for vision care products)
- Listen carefully to customers expressed needs & shows understanding of them
- Choose the best course of action based on the information available, including arrangements for replacement orders or credit refunds, and f ollowing up all customer queries where required
- Document complaints within the agreed timeframe as per agreed processes & procedures
- Work to achieve individual call handling, file documentation & wider team targets
- Escalate queries and complaints to technical and medical teams where appropriate
- Support the wider team, shares information & skills where appropriate
- Act as a good ambassador for both Foundever and our client
Your Profile and Experience
- Fluent in French and English (bonus if you also speak Spanish or Italian)
- Proven customer service experience in a fast-paced, customer-focused environment (call centre preferred)
- Fluent in English (written and spoken) plus any additional advertised language; skilled communicator with tact, diplomacy, and empathy
- Strong PC literacy, including Microsoft Outlook, SAP, and CRM systems
- Team-oriented, collaborative, and supportive of shared goals
- High integrity, personal responsibility, and commitment to quality outcomes
- Positive “can-do” attitude, adaptable to changing workloads, and willing to put in extra effort
- Strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
- Able to quickly absorb and respond to information, staying current with relevant professional or technical developments
Apply Now! We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com .
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Watch this video to get a sneak peak of the job in action
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Customer Service Representative - French Speaking employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - French Speaking
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you communicate more effectively with customers and show your fluency during the interview.
✨Tip Number 2
Familiarise yourself with the products you'll be supporting, such as contact lenses. Understanding the technical aspects and common issues can give you an edge when discussing solutions with customers.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past customer service experiences. Highlight how you handled difficult situations or resolved complaints to demonstrate your problem-solving skills.
✨Tip Number 4
Show your enthusiasm for the role and the company during the interview. Research Foundever's values and culture, and be ready to discuss how your personal goals align with their mission to create memorable associate experiences.
We think you need these skills to ace Customer Service Representative - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise your fluency in French and English, and any additional languages you may speak.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries and complaints effectively. Mention specific examples of how you've resolved customer issues in the past.
Highlight Technical Skills: Since the role requires strong PC literacy, mention your experience with Microsoft Outlook, SAP, and CRM systems. This will demonstrate your readiness for the technical aspects of the job.
Showcase Soft Skills: In your application, highlight your communication skills, empathy, and problem-solving abilities. These are crucial for a Customer Service Representative, so provide examples of how you've used these skills in previous roles.
How to prepare for a job interview at Sitel Corp.
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in both languages, as you may be asked to respond to questions or role-play scenarios in French.
✨Showcase Your Customer Service Experience
Highlight your previous customer service experience, especially in a fast-paced environment. Prepare specific examples of how you've handled customer queries or complaints, focusing on your problem-solving skills and ability to empathise with customers.
✨Familiarise Yourself with the Company and Products
Research Foundever and their client’s products, particularly in the vision care sector. Understanding the products you'll be supporting will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate a Positive Attitude
A positive 'can-do' attitude is essential for this role. During the interview, convey your enthusiasm for helping customers and your willingness to adapt to changing workloads. Share examples of how you've maintained a positive outlook in challenging situations.