At a Glance
- Tasks: Assist customers with queries about contact lenses via calls and emails.
- Company: Foundever is a vibrant company focused on memorable associate experiences and career growth.
- Benefits: Enjoy remote work, a competitive salary, and a supportive culture.
- Other info: Foundever values diversity and offers an inclusive work environment.
- Why this job: Join a dynamic team making a positive impact while developing your skills.
- Qualifications: Fluent in French and English; customer service experience preferred.
The predicted salary is between 21000 - 30000 £ per year.
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UK Wide, Work at Home, UK, GB
Job Description:
Salary: £25,214 per annum, paid monthly
Location: Home-based/remote (working only from the UK is permitted)
Opening Hours: Monday to Friday, 08:00 to 17:30 (shift-based)
Contract Duration: Permanent, full-time(37.5 hours per week)
Are you customer-obsessed and eager to take the next step to grow your career? Foundever are looking for a Customer Service Representative to join our vibrant team for one of our clients providing contact lenses.
Overview
In this role, you will be responsible for communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved. You will also be handling any issues and complaints about the products via different channels; emails and calls covering the whole EMEA Market.
The team you\'ll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe.
Why work at Foundever?
At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look tocreate your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear fromYOU!
Primary Responsibilities:
- Respond to a wide variety of customer contacts by telephone and email (Tier 1 technical support for vision care products)
- Listen carefully to customers expressed needs & shows understanding of them
- Choose the best course of action based on the information available, including arrangements for replacement orders or credit refunds, and f ollowing up all customer queries where required
- Document complaints within the agreed timeframe as per agreed processes & procedures
- Work to achieve individual call handling, file documentation & wider team targets
- Escalate queries and complaints to technical and medical teams where appropriate
- Support the wider team, shares information & skills where appropriate
- Act as a good ambassador for both Foundever and our client
Your Profile and Experience
- Fluent in French and English (bonus if you also speak Spanish or Italian)
- Proven customer service experience in a fast-paced, customer-focused environment (call centre preferred)
- Fluent in English (written and spoken) plus any additional advertised language; skilled communicator with tact, diplomacy, and empathy
- Strong PC literacy, including Microsoft Outlook, SAP, and CRM systems
- Team-oriented, collaborative, and supportive of shared goals
- High integrity, personal responsibility, and commitment to quality outcomes
- Positive “can-do” attitude, adaptable to changing workloads, and willing to put in extra effort
- Strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
- Able to quickly absorb and respond to information, staying current with relevant professional or technical developments
Apply Now! We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com .
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Watch this video to get a sneak peak of the job in action
#J-18808-LjbffrCustomer Service Representative - French Speaking employer: Sitel Corp.
At Foundever, we pride ourselves on being an exceptional employer that values your growth and well-being. With a vibrant work culture that promotes inclusivity and a balanced work-life environment, you will have the opportunity to develop your career while working from the comfort of your home in the UK. Join us to be part of a supportive team that makes a positive impact in the community, all while enjoying competitive pay and the chance to work with renowned brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - French Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sitel Corp.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sitel Corp. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - French Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sitel Corp.:Your cover letter is your chance to shine! Tell us why you want to work at Sitel Corp. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sitel Corp.!
How to prepare for a job interview at Sitel Corp.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
