At a Glance
- Tasks: Analyse data and support HR processes to enhance employee experiences.
- Company: Foundever® is a global leader in customer experience with a people-focused culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career development.
- Why this job: Join a dynamic team making impactful changes in the customer experience industry.
- Qualifications: Experience in analysis roles and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
The Global People Success & Enablement team is a strategic, people-centered function within Foundever, dedicated to developing talent, setting organizational standards, and orchestrating company-wide operational change and transformation as it relates to people, process, and knowledge. We are looking for a Business Insights & Enablement Analyst to strengthen insight generation and support consistent ways of working across our global communities. This role combines data, process understanding, and enablement, acting as a bridge between HR, business stakeholders, and technical teams.
Primary Job Responsibilities
- Business Analysis & Process Support
- Act as a liaison between HR, business stakeholders, and technical teams to ensure clear translation of business needs into functional requirements.
- Support the analysis of current HR processes (as-is) and contribute to the definition of future-state processes (to-be) across the employee lifecycle (hire-to-retire).
- Identify process gaps, local variations, and improvement opportunities to support more consistent ways of working.
- Contribute to process documentation, mapping, and definition of standards.
- Insights & Reporting
- Translate business questions into clear analytical approaches, KPI definitions, and reporting outcomes.
- Design, build, and maintain dashboards and recurring reporting to support operational and People decision-making using Power BI and Microsoft Excel.
- Validate results across sources, ensuring consistency, accuracy, and clear metric logic.
- Transform complex datasets into clear, actionable insights that support decision-making.
- Deliver recurring insight packs and ad hoc deep dives (trends, segmentation, root-cause analysis) with actionable recommendations.
- Identify data gaps and support the collection of additional insights (e.g., surveys, stakeholder feedback) where needed.
- Enablement Support
- Contribute to the development and maintenance of user enablement materials (user guides, FAQs, release notes), ensuring they are clear and accessible for non-technical audiences.
- Support rollout activities (e.g., walkthroughs, webinars, Q&A sessions) related to reporting, processes, or system updates.
- Provide post-rollout support by tracking questions, identifying recurring issues, and coordinating follow-ups.
- Monitor feedback and usage to identify improvement opportunities.
What you need in order to be successful
- Proven experience in an analyst or business-facing role (e.g., Business Analyst, HR Analyst, Reporting Analyst).
- Strong analytical skills (trend analysis, root-cause analysis, translating data into recommendations).
- Experience working with business processes and supporting improvements (as-is / to-be methodologies is a plus).
- Familiarity with HR processes across the employee lifecycle (hire-to-retire).
- Experience or strong familiarity with SAP SuccessFactors.
- Strong communication and stakeholder management skills in a multi-country environment.
- Ability to translate business needs into structured outputs (reporting, requirements, documentation).
- Strong documentation skills and attention to detail.
- Fluent English (written and spoken).
Preferred Qualifications
- Experience supporting HR system implementations or process improvements.
- Exposure to working with HR and IT teams in a project or operational setting.
- Understanding of data validation, governance, and reporting best practices.
- Exposure to operational systems and KPIs in BPO/contact centre environments.
Technical skills
- Strong proficiency in Microsoft Excel and Microsoft Office tools.
- Experience with business intelligence or reporting tools (e.g., Power BI or equivalent).
Business Insights & Enablement Analyst employer: Sitel Corp.
Foundever® is an exceptional employer that prioritises the growth and success of its employees within a dynamic and supportive work culture. As part of a global leader in the customer experience industry, you will have access to extensive professional development opportunities, collaborative projects with diverse teams, and the chance to make a meaningful impact on both employee and client experiences. Located in a vibrant environment, Foundever fosters innovation and connection, ensuring that every team member feels valued and empowered to contribute to our shared mission.
StudySmarter Expert Advice🤫
We think this is how you could land Business Insights & Enablement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission, especially in areas like data analysis and process improvement.
✨Tip Number 3
Practice your responses to common interview questions. Think about how you can highlight your analytical skills and experience with HR processes to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Insights & Enablement Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Insights & Enablement Analyst. Highlight your analytical skills and experience with HR processes, especially if you've worked with SAP SuccessFactors before. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Be sure to mention any relevant projects or experiences that showcase your ability to translate business needs into actionable insights.
Showcase Your Analytical Skills:In your application, don’t forget to highlight your strong analytical skills. Whether it's trend analysis or root-cause analysis, we want to know how you've used data to drive decisions in past roles. Give us examples that demonstrate your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Sitel Corp.
✨Know Your Data
As a Business Insights & Enablement Analyst, you'll be dealing with data daily. Brush up on your analytical skills and be ready to discuss how you've transformed complex datasets into actionable insights in previous roles. Prepare examples that showcase your experience with tools like Power BI and Excel.
✨Understand HR Processes
Familiarity with HR processes across the employee lifecycle is crucial. Before the interview, review common HR practices and think about how you can contribute to improving these processes. Be prepared to discuss any past experiences where you've identified process gaps or implemented improvements.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to liaise between HR and technical teams. Consider preparing a brief presentation or explanation of a past project to demonstrate your ability to communicate effectively with diverse stakeholders.
✨Showcase Your Problem-Solving Skills
The role requires translating business needs into practical solutions. Think of specific challenges you've faced in previous positions and how you approached solving them. Be ready to discuss your thought process and the outcomes, highlighting your analytical and problem-solving abilities.
