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- Tasks: Lead and optimise partner operations to drive efficiency and revenue growth.
- Company: Join Siteimprove, a global leader in SaaS with a focus on operational excellence.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work environment.
- Why this job: Make a real impact by enhancing partner experiences in a fast-paced tech environment.
- Qualifications: 5-7 years in SaaS with experience in Partner or Sales Operations.
- Other info: Collaborative culture that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
At Siteimprove, operational excellence is central to enabling our partner ecosystem and driving revenue growth across global teams. We are passionate about helping organisations build scalable, high-performing partner operations, and we are looking for a Principal Partner Operations Manager who shares that passion. In this senior, cross-functional role, you will lead and optimise internal processes that support Partner Operations, Customer Success (CS), and Sales Operations. You will drive strategic initiatives that improve efficiency, streamline workflows, and establish operating cadence for global partner teams and the EMEA sales organisation.
You will own partner technology platforms (Crossbeam, ChannelScaler), collaborate with Salesforce teams to implement partner-related workflows (deal registration, attribution, lead routing), and ensure smooth execution of partner, sales, and CS processes. This role is ideal for someone who thrives on translating complex business challenges into operational solutions, enjoys collaborating across teams, and is motivated by enabling global scale in a fast-growing SaaS environment.
At Siteimprove, operational excellence is more than just a function; it’s a core value. We are committed to fostering a diverse and inclusive workplace where everyone can thrive. If you are excited about this role but don’t meet every single qualification, we still encourage you to apply.
What you will be doing
- Own and optimise partner technology platforms (Crossbeam, ChannelScaler) to support attribution, lead routing, and deal registration workflows.
- Collaborate with the Salesforce team to design and implement partner-related workflows and automation.
- Partner with RevOps to ensure accurate partner-driven pipeline and revenue reporting.
- Develop, maintain, and deliver scalable partner enablement programmes, including both self-service and instructor-led content.
- Lead onboarding and readiness for new partners across Siteimprove’s ecosystem, including Digital Agencies, Solution Partners, and Technology Partners.
- Track and measure partner engagement across enablement initiatives certifications, platform usage, and advanced specialisations.
- Serve as a point of escalation for partner-related support or process issues, collaborating with Customer Support and other internal teams.
- Share partner feedback, best practices, and platform insights to inform the ongoing evolution of the partner experience.
- Drive the operating cadence for the EMEA sales team, including forecast calls, deal reviews, and AE daily stand-ups.
- Support pipeline hygiene, reporting, and process improvements for EMEA sales leadership.
- Provide operational support for Customer Success teams to ensure alignment with revenue goals.
Cross-Functional Collaboration
- Work closely with Sales, Customer Success, Partner Management, and RevOps to align operational priorities.
- Share insights and feedback to influence strategic decisions and improve efficiency across teams.
- Lead change management initiatives to drive adoption of new tools and processes globally.
- Ensure partner enablement materials are aligned with product capabilities and roadmap.
What we will require of you
- 5-7 years of combined experience in SaaS, with hands-on experience in Partner Operations, Sales Operations, or Revenue/Business Operations.
- Experience with Salesforce and partner technology platforms (Crossbeam, ChannelScaler).
- Strong understanding of sales operating cadences, including forecasting and pipeline reviews.
- Proven ability to manage global programmes and collaborate across regions.
- Excellent project management, communication, and stakeholder engagement skills.
- Strong analytical skills with experience in data analysis and reporting (Excel, Salesforce dashboards, or BI tools).
- Willingness to travel as required.
What we will love about you
- Experience working in or with partner ecosystems across CMS, DXP, Accessibility, Marketing Automation, SEO, Commerce, or Digital Analytics.
- Strong business acumen with the ability to align product capabilities to partner and revenue objectives.
- Collaborative and solutions-oriented, with a passion for delivering inclusive digital experiences.
- Familiarity with Salesforce, CRMs, or partner management platforms.
- Background in channel programmes and partner attribution models.
- Experience supporting partner, sales, and Customer Success teams in a global organisation.
- Knowledge of workflow automation tools and process optimisation best practices.
In addition, we hope you will appreciate:
- 25 days of annual leave plus 10 paid public holidays, giving you time to recharge, focus on your wellbeing, and take meaningful time away when you need it.
- Private Medical Insurance, enhanced family leave and Step Back-In programme, wellbeing support through Canada Life (including 24/7 GP access, mental health services, fitness and wellbeing programmes), life assurance, and travel-to-work reimbursement supporting you and your family at every stage.
- Aviva workplace pension with employer contributions, helping you plan confidently for your long-term financial wellbeing.
Siteimprove is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy.
Principal Partner Operations Manager in London employer: Siteimprove
Contact Detail:
Siteimprove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Partner Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Keep it concise and engaging – think of it as your personal brand story.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Principal Partner Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Partner Operations and SaaS. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Your Passion: Let us know why you’re excited about this position! Share your enthusiasm for operational excellence and how you can contribute to our partner ecosystem. A little passion goes a long way in making your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Siteimprove
✨Know Your Tech
Make sure you’re familiar with the partner technology platforms mentioned in the job description, like Crossbeam and ChannelScaler. Brush up on how these tools work and think about how you can leverage them to optimise partner operations.
✨Showcase Your Collaboration Skills
This role involves a lot of cross-functional teamwork. Prepare examples of how you've successfully collaborated with different teams in the past, especially in a SaaS environment. Highlight your ability to communicate effectively and drive initiatives across departments.
✨Understand Sales Cadences
Since the position requires knowledge of sales operating cadences, be ready to discuss your experience with forecasting and pipeline reviews. Think of specific instances where you improved processes or contributed to sales success.
✨Be Data-Driven
With strong analytical skills being a requirement, come prepared to talk about how you've used data analysis in previous roles. Bring examples of reports or dashboards you've created, and how they influenced decision-making or operational improvements.
