Senior Incident Manager — Calm Crisis Leader for SaaS

A leading digital experience software provider in Greater London is looking for a Senior Incident Manager to oversee high-severity incidents. This role requires strong leadership skills, ITIL knowledge, and the ability to communicate effectively during critical situations. You\’ll be responsible for incident management from detection to resolution, fostering a culture of urgency while maintaining quality and stability. Experience in SaaS environments and deep understanding of technical operations is essential. The position offers a salary ranging from £45k to £60k with a 10% bonus structure. #J-18808-Ljbffr