Requirements
- A strong sense of personal ownership of the team’s performance
- 5-10 years collections management experience in a global organisation
- Experience managing and developing a team
- Excellent verbal and written communication skills
- An ability to dive into complexity, simplify and drive through to a positive conclusion for the company
- An aptitude for working with relevant data and tools
What the job involves
- Sitecore is seeking a Manager, Global Collections to lead our collections team. Global Collections focuses on Sitecore’s most important asset – its cash - ensuring that we collect what our customers owe in a collaborative, professional, but firm manner
- Manage and develop a global team of collectors based in the USA, Europe and Asia
- Own the performance of the team and continually assess it using a range of metrics, analysing and recommending improvements
- Build relationships with other areas of the business (billings, sales, tax, legal, order operations) to improve collections efficiency and effectiveness
- Develop a strategy for how the team operates as AI becomes more prevalent
