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- Tasks: Lead high-severity incidents and ensure quick service restoration.
- Company: Top digital experience platform in Greater London.
- Benefits: Competitive salary, bonus structure, and a dynamic work environment.
- Why this job: Make a real impact by leading crisis management in a fast-paced tech setting.
- Qualifications: 5-10 years in Incident Management with strong ITIL knowledge.
- Other info: Join a team that values communication and collaboration.
The predicted salary is between 45000 - 60000 £ per year.
A leading digital experience platform in Greater London is looking for a Senior Incident Manager to oversee high-severity incidents and ensure rapid restoration of services. You will be responsible for mobilizing technical resources, communicating with stakeholders, and leading post-incident reviews.
The ideal candidate possesses strong ITIL knowledge and exceptional communication skills, with 5-10 years of experience in Incident Management or related fields.
Competitive salary ranging from £45k to £60k plus a bonus structure is offered.
Senior Incident Commander – Crisis Leader for SaaS in London employer: Sitecore
Contact Detail:
Sitecore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Incident Commander – Crisis Leader for SaaS in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Incident Commander role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and incident management strategies. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and how you handle high-severity incidents.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight examples of how you've effectively communicated with stakeholders during crises. This is key for a Senior Incident Commander, so make it count!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Let's get you that Senior Incident Manager position!
We think you need these skills to ace Senior Incident Commander – Crisis Leader for SaaS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Incident Management and showcases your ITIL knowledge. We want to see how your skills align with the role, so don’t be shy about using keywords from the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Incident Commander role. Share specific examples of how you've successfully managed high-severity incidents in the past.
Show Off Your Communication Skills: Since this role involves a lot of stakeholder communication, make sure your written application reflects your exceptional communication skills. Keep it clear, concise, and professional – we want to see that you can convey complex information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Sitecore
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in high-severity incidents. This will show that you understand the framework and can effectively manage incidents.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your crisis management skills. Think of specific examples from your experience where you successfully led a team through an incident. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Like a Pro
Since exceptional communication skills are key for this role, practice articulating your thoughts clearly and confidently. You might be asked how you would communicate with stakeholders during a crisis, so prepare some strategies that demonstrate your ability to keep everyone informed and calm.
✨Show Your Leadership Style
Be ready to discuss your leadership style and how you motivate teams during stressful situations. Share examples of how you've mobilised technical resources effectively in the past, and highlight any post-incident reviews you've led to improve processes.
