At a Glance
- Tasks: Lead a global team to manage collections and improve efficiency.
- Company: Join Sitecore, a leader in digital experience software with a diverse global team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace AI innovations and enjoy a collaborative work environment.
- Why this job: Make an impact by optimising cash flow for iconic brands worldwide.
- Qualifications: 5-10 years of collections management experience and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
About Us: At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
About the Role: Sitecore is seeking a Manager, Global Collections to lead our collections team. Global Collections focuses on Sitecore’s most important asset – its cash - ensuring that we collect what our customers owe in a collaborative, professional, but firm manner.
What You’ll Do:
- Manage and develop a global team of collectors based in the USA, Europe and Asia
- Own the performance of the team and continually assess it using a range of metrics, analysing and recommending improvements
- Build relationships with other areas of the business (billings, sales, tax, legal, order operations) to improve collections efficiency and effectiveness
- Develop a strategy for how the team operates as AI becomes more prevalent
What You Need to Succeed:
- A strong sense of personal ownership of the team’s performance
- 5-10 years collections management experience in a global organisation
- Experience managing and developing a team
- Excellent verbal and written communication skills
- An ability to dive into complexity, simplify and drive through to a positive conclusion for the company
- An aptitude for working with relevant data and tools
Equal Opportunities at Sitecore: Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
How we hire: At Sitecore, we put a lot of care and time into who we hire. We believe that to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Manager, Global Collections (London or Dublin) employer: Sitecore
At Sitecore, we pride ourselves on being an exceptional employer, fostering a diverse and collaborative work culture that empowers our employees to thrive. With a strong focus on personal and professional growth, we offer unique opportunities for development in the rapidly evolving field of AI, all while working with some of the world's most iconic brands. Our London and Dublin locations provide a vibrant environment where every experience matters, ensuring that our team members feel valued and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Global Collections (London or Dublin)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they value collaboration and innovation. Tailor your answers to show you fit right in with their mission.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you’ve achieved in previous roles. Numbers speak volumes, so don’t shy away from sharing them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Manager, Global Collections (London or Dublin)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Manager, Global Collections role. Highlight your collections management experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this position, make sure your application is clear, concise, and free of errors. We want to see your ability to simplify complex information!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Sitecore!
How to prepare for a job interview at Sitecore
✨Know Your Numbers
As a Manager in Global Collections, you'll need to demonstrate your understanding of metrics and performance indicators. Brush up on key financial metrics relevant to collections and be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
Since this role involves managing a global team, it's crucial to articulate your leadership approach. Prepare examples of how you've developed teams in the past, focusing on collaboration and personal ownership of performance. Highlight any experience you have with remote teams.
✨Understand the Bigger Picture
Sitecore values collaboration across departments. Familiarise yourself with how collections interact with sales, legal, and billing. Be prepared to discuss strategies for improving efficiency and effectiveness in these areas, showing that you can think beyond just collections.
✨Embrace AI and Innovation
With AI becoming integral to Sitecore's operations, show your enthusiasm for technology and innovation. Discuss any experience you have with AI tools or data analytics in collections, and be ready to share ideas on how AI could enhance the collections process.
