At a Glance
- Tasks: Lead a global team to manage collections and improve efficiency across departments.
- Company: Join Sitecore, a leader in digital experience software with a diverse global team.
- Benefits: Enjoy a collaborative culture, career growth, and the chance to work with iconic brands.
- Other info: Be part of an equal opportunity workplace that values every experience.
- Why this job: Make a real impact on cash management while embracing AI in a dynamic environment.
- Qualifications: 5-10 years of collections management experience and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
About Us: At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together.
About the Role: Sitecore is seeking a Manager, Global Collections to lead our collections team. Global Collections focuses on Sitecore’s most important asset – its cash - ensuring that we collect what our customers owe in a collaborative, professional, but firm manner.
What You’ll Do:
- Manage and develop a global team of collectors based in the USA, Europe and Asia
- Own the performance of the team and continually assess it using a range of metrics, analysing and recommending improvements
- Build relationships with other areas of the business (billings, sales, tax, legal, order operations) to improve collections efficiency and effectiveness
- Develop a strategy for how the team operates as AI becomes more prevalent
What You Need to Succeed:
- A strong sense of personal ownership of the team’s performance
- 5-10 years collections management experience in a global organisation
- Experience managing and developing a team
- Excellent verbal and written communication skills
- An ability to dive into complexity, simplify and drive through to a positive conclusion for the company
- An aptitude for working with relevant data and tools
Equal Opportunities at Sitecore: Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
How we hire: At Sitecore, we put a lot of care and time into who we hire. We believe that to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Global Collections Manager in London employer: Sitecore
At Sitecore, we pride ourselves on being an exceptional employer, fostering a diverse and collaborative work culture that empowers our employees to thrive. With a strong focus on personal development and innovative AI integration, we offer unique growth opportunities for our Global Collections Manager and their team, ensuring that every member can contribute to meaningful digital experiences while enjoying the benefits of working in a global environment. Join us in shaping the future of customer engagement with a company that values every experience and invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Global Collections Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they value collaboration and innovation. Tailor your answers to show you’re a perfect fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Global Collections Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to Sitecore's mission of delivering personalised digital experiences.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in collections management. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Global Collections Manager role. Use it to explain how your skills and experiences can help us improve collections efficiency and effectiveness.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sitecore
✨Know Your Numbers
As a Global Collections Manager, you'll need to be comfortable with metrics. Brush up on key performance indicators related to collections and be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Leadership Style
Since managing a global team is crucial, think about your leadership approach. Prepare examples of how you've developed teams in the past, especially in diverse environments. Highlight your ability to motivate and inspire others.
✨Understand Sitecore's Mission
Familiarise yourself with Sitecore’s mission and values. Be prepared to discuss how your experience aligns with their goal of delivering personalised digital experiences. This shows that you’re not just looking for any job, but that you genuinely want to contribute to their vision.
✨Prepare for AI Discussions
With AI becoming integral to the role, think about how you've leveraged technology in collections before. Be ready to share insights on how you envision integrating AI into the collections process to enhance efficiency and effectiveness.
