At a Glance
- Tasks: Lead and innovate legal operations for a global team, enhancing efficiency and support.
- Company: Join Sitecore, a leader in digital experience software, empowering iconic brands worldwide.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Dynamic role based in London with a focus on AI and continuous improvement.
- Why this job: Shape the future of legal operations with cutting-edge technology and impactful processes.
- Qualifications: 5+ years in legal operations or related fields, strong communication, and tech-savvy skills.
The predicted salary is between 80000 - 100000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Us
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized, but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
About the Role
We are looking for a Head of Legal Operations to lead Legal Operations for Sitecore's global Legal team. This is a high-impact role for someone who enjoys building and improving how legal teams work. You will help shape the systems, processes, tools, and reporting that enable Legal to scale effectively with the business. Working closely with Legal leadership and cross-functional partners, you will drive operational excellence across legal service delivery, legal technology, outside counsel management, knowledge infrastructure, and continuous improvement. This role is based in London and is ideal for someone who combines strong operational execution with good judgment, a practical mindset, and enthusiasm for building a modern, tech-enabled legal function.
What You'll Do
- Lead Legal Operations for a global Legal team and help set priorities, drive execution, and improve how Legal supports the business.
- Design and improve scalable legal processes, workflows, and intake models to drive efficiency, consistency, and visibility.
- Own and evolve Legal's technology landscape, including implementation, optimization, adoption, and day-to-day management of legal tools and AI-enabled solutions.
- Help simplify and scale legal support through better templates, playbooks, guidance, self-service resources, and operational processes.
- Partner with Legal leadership on metrics, dashboards, and reporting across workload, cycle times, spend, and team performance.
- Support Legal budget management and outside counsel operations, including spend tracking, vendor management, and value optimization.
- Oversee Legal's knowledge infrastructure, including internal resources, repositories, and practical guidance materials.
- Partner cross-functionally with teams such as IT, Finance, HR, Security, Privacy, Product, and Go-to-Market to improve how workflows into and across Legal.
- Lead change management and continuous improvement initiatives that strengthen Legal's effectiveness, scalability, and business impact.
- Support adoption of automation and AI across Legal in a practical and responsible way.
What You Need to Succeed
- 5+ years of experience in legal operations, legal project management, legal technology, or a similar role within an in-house legal team, law firm, or fast-paced technology business.
- Strong experience selecting, implementing, and improving legal processes and legal technology platforms, including contract lifecycle management and workflow tools.
- Experience using data and reporting to improve performance, inform decisions, and manage resources effectively.
- Strong understanding of how in-house legal teams support commercial, product, and corporate priorities in a global business.
- Experience in leading change, driving adoption, and bringing structure to ambiguous or fast-moving environments.
- Strong communication and stakeholder management skills, with the presence and judgment to work effectively with senior leaders and cross-functional partners.
- High degree of ownership, sound judgment, and attention to detail, with the ability to manage multiple priorities and execute with pace.
- Collaborative, practical, and service-oriented approach, with strong credibility and trust-building skills.
- Interest in AI, legal innovation, and modern ways of working, including responsible governance of new tools.
- Willingness to travel occasionally. Based in London, with the right to work in the United Kingdom.
Additional Skills That Could Set You Apart
- Experience supporting or leading legal operations in a SaaS or broader technology company.
- Experience with legal knowledge management, contract standards, self-service models, or outside counsel management.
- Law degree or prior legal training.
- Additional language skills.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
Head of Legal Operations employer: Sitecore
Sitecore is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive training and development opportunities, ensuring our team members thrive in their careers while making a meaningful impact on digital experiences for top brands. Located in a vibrant area, our workplace promotes a healthy work-life balance and encourages diversity, making it an ideal environment for passionate professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Legal Operations
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Sitecore, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Head of Legal Operations
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Sitecore, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Sitecore and the specific role of Head of Legal Operations. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Sitecore’s culture!
How to prepare for a job interview at Sitecore
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Sitecore.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Sitecore.
