At a Glance
- Tasks: Lead a global team to optimise collections and enhance efficiency using AI.
- Company: Join Sitecore, a leader in digital experience software with a diverse global team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment focused on collaboration and personal ownership.
- Why this job: Make a real impact on global collections while embracing innovative AI strategies.
- Qualifications: 5-10 years of collections management experience and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
About the Role:
Sitecore is seeking a Manager, Global Collections to lead our collections team. Global Collections focuses on Sitecore’s most important asset – its cash - ensuring that we collect what our customers owe in a collaborative, professional, but firm manner.
What You’ll Do:
- Manage and develop a global team of collectors based in the USA, Europe and Asia
- Own the performance of the team and continually assess it using a range of metrics, analysing and recommending improvements
- Build relationships with other areas of the business (billings, sales, tax, legal, order operations) to improve collections efficiency and effectiveness
- Develop a strategy for how the team operates as AI becomes more prevalent
What You Need to Succeed:
- A strong sense of personal ownership of the team’s performance
- 5-10 years collections management experience in a global organisation
- Experience managing and developing a team
- Excellent verbal and written communication skills
- An ability to dive into complexity, simplify and drive through to a positive conclusion for the company
- An aptitude for working with relevant data and tools
Equal Opportunities at Sitecore:
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
How we hire:
At Sitecore, we put a lot of care and time into who we hire. We believe that to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Global Collections Leader: AI-Driven Strategy & Growth employer: Sitecore
At Sitecore, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that champions collaboration and innovation. Our commitment to employee growth is evident through our focus on developing AI skills and providing opportunities for professional advancement across our global teams. With a diverse workforce spanning over 25 countries, we offer a unique environment where every experience matters, making Sitecore not just a workplace, but a community dedicated to meaningful engagement and success.
StudySmarter Expert Advice🤫
We think this is how you could land Global Collections Leader: AI-Driven Strategy & Growth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they use AI in their strategies. Show them you’re not just a fit for the role, but for their team too.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows you’re genuinely interested and professional—qualities every employer loves.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at Sitecore. It makes a great first impression!
We think you need these skills to ace Global Collections Leader: AI-Driven Strategy & Growth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to lead a global collections team and drive AI-driven strategies.
Tailor Your Experience:Make sure to highlight your relevant experience in collections management. We’re looking for someone with a strong sense of ownership and the ability to simplify complex situations, so be specific about how you've done this in the past.
Be Clear and Concise:Your written application should be easy to read and straight to the point. Use clear language and avoid jargon where possible. We appreciate good communication skills, so show us what you've got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sitecore
✨Know Your Numbers
As a Global Collections Leader, you'll need to demonstrate your understanding of metrics and performance indicators. Brush up on key financial metrics related to collections and be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
Since this role involves managing a global team, it's crucial to articulate your leadership approach. Prepare examples of how you've developed teams in the past, focusing on collaboration and personal ownership of performance.
✨Understand AI's Role in Collections
With AI becoming integral to Sitecore's strategy, be prepared to discuss how you envision leveraging AI in collections. Think about specific tools or strategies you've encountered that could enhance efficiency and effectiveness in this area.
✨Build Cross-Functional Relationships
Highlight your experience in collaborating with other departments like sales and legal. Prepare anecdotes that illustrate how you've successfully built relationships to improve processes and outcomes, as this will resonate well with Sitecore's values.
