Account Manager - Business Manager

About Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore\’s solutions and driving expansion opportunities within their organizations. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences. Act as primary contact for designated accounts, fostering strong relationships across all levels. Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth. Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support. Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value. 5+ years’ of experience in software sales or SaaS environment. ~ Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred. ~ Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape. ~ Possess high empathy and excitement for what can be defined as digital customer experience. Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware. Sales and Customer Success are the key to our success! Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel .