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- Tasks: Support customers with enquiries, process orders, and solve problems creatively.
- Company: Family-owned business focused on unity and teamwork in safety equipment.
- Benefits: Training opportunities, car parking, and a supportive small team environment.
- Other info: Fast-paced environment with a focus on positive workplace culture.
- Why this job: Join a dedicated team making a real impact in safety for various industries.
- Qualifications: 2 years of customer service experience and strong computing skills required.
The predicted salary is between 24000 - 30000 £ per year.
Benefits:
- Training and upskilling opportunities available
- As a family owned business, we prioritise unity
- Car parking available
- Small team to be a part of to grow the business
Site Ware Direct has been servicing the Mining, Construction and Oil & Gas Industries with workwear, PPE, barricading and safety equipment since 2004. Our team of dedicated safety experts is committed to understanding your specific safety requirements. We take pride in offering competitive pricing, timely delivery and exceptional customer support, ensuring that your safety procurement process is efficient and hassle-free.
Purpose:
To proactively support our client network with professionalism and with a key focus on providing high quality administrative support to Sales Team.
Specific Duties and Responsibilities:
- Manage customer enquiries via phone and email, processing and placing orders and creatively solving problems independently delivering quick responses to customer queries.
- Following up sales leads, quotes and sample drops with customers.
- Processing all customer related admin on the same day received.
- Maintaining company customer database.
- Answering incoming calls with professional and efficient manner at all times.
- Assisting in processes and procedures for the Sales team.
- To complete all relevant paperwork in a professional like manner on time, every time.
General Duties and Responsibilities:
- Be punctual and work the hours and times specified.
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- Support and help develop a positive workplace culture.
- Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
- Comply with all employment obligations.
- Serve the business in good faith, promoting and protecting the business's best interests.
Candidate Requirements:
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- A passion for the position and work towards the teams goals.
- Ability to work in a fast pace environment.
- Support and help develop a positive workplace culture.
- Excellent computing skills, including MS Office suite.
- Minimum 2 years customer service experience is desirable.
Skills, Experience and Education:
- Excellent/advanced computing skills, including MS Office suite.
- Minimum 2 years customer service experience is desirable.
- Previous experience with Netsuite is preferred.
Customer Service Officer in London employer: Site Ware Direct
Contact Detail:
Site Ware Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Customer Service Officer in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Customer Service Officer role shine through. We want to see that you’re genuinely excited about helping customers and being part of our team!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention your customer service background and how it aligns with what we do at Site Ware Direct. This helps us see why you’d be a great fit!
Be Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use clear language and structure your application well. This shows us you can communicate effectively, which is key in this role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Site Ware Direct
✨Know the Company Inside Out
Before your interview, take some time to research Site Ware Direct. Understand their services, especially in the Mining, Construction, and Oil & Gas Industries. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you've successfully managed customer enquiries or solved problems creatively. Highlight your ability to respond quickly and efficiently, as this is key for the position.
✨Demonstrate Your Team Spirit
Site Ware Direct values a positive workplace culture, so be ready to discuss how you contribute to team dynamics. Share instances where you've supported colleagues or helped foster a collaborative environment, showing that you can fit into their small team.
✨Be Ready for Practical Scenarios
Expect to face situational questions during the interview. Prepare for scenarios related to managing customer queries or prioritising tasks under pressure. Practising these responses will help you demonstrate your problem-solving skills and ability to work in a fast-paced environment.