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- Tasks: Support customers with enquiries, process orders, and solve problems creatively.
- Company: Family-owned business prioritising unity and teamwork.
- Benefits: Training opportunities, competitive pay, and car parking available.
- Other info: Fast-paced environment with a focus on positive workplace culture.
- Why this job: Join a small team and make a real impact in customer service.
- Qualifications: 2 years of customer service experience and strong computing skills.
The predicted salary is between 24000 - 30000 £ per year.
Benefits
- Training and upskilling opportunities available
- As a family owned business, we prioritise unity
- Car parking available
- Small team to be a part of to grow the business
Site Ware Direct has been servicing the Mining, Construction and Oil & Gas Industries with workwear, PPE, barricading and safety equipment since 2004. Our team of dedicated safety experts is committed to understanding your specific safety requirements. We take pride in offering competitive pricing, timely delivery and exceptional customer support, ensuring that your safety procurement process is efficient and hassle-free.
Purpose
To proactively support our client network with professionalism and with a key focus on providing high quality administrative support to Sales Team.
Specific Duties and Responsibilities
- Manage customer enquiries via phone and email, processing and placing orders and creatively solving problems independently delivering quick responses to customer queries.
- Following up sales leads, quotes and sample drops with customers.
- Processing all customer related admin on the same day received.
- Maintaining company customer database.
- Answering incoming calls with professional and efficient manner at all times.
- Assisting in processes and procedures for the Sales team.
- To complete all relevant paperwork in a professional like manner on time, every time.
General Duties and Responsibilities
- Be punctual and work the hours and times specified.
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- Support and help develop a positive workplace culture.
- Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
- Comply with all employment obligations.
- Serve the business in good faith, promoting and protecting the business's best interests.
Candidate Requirements
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- A passion for the position and work towards the teams goals.
- Ability to work in a fast pace environment.
- Support and help develop a positive workplace culture.
- Excellent computing skills, including MS Office suite.
- Minimum 2 years customers service experience is desirable.
Skills, Experience and Education
- Excellent/advanced computing skills, including MS Office suite.
- Minimum 2 years customers service experience is desirable.
- Previous experience with Netsuite is preferred.
Customer Service Officer employer: Site Ware Direct
Contact Detail:
Site Ware Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Site Ware Direct. Understand their values, products, and the industries they serve. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling customer enquiries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Since excellent computing skills are a must, be ready to discuss your experience with MS Office and any other relevant software. Maybe even prepare a quick demo if you can – it’ll impress them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Customer Service Officer role shine through. We want to see that you’re genuinely excited about helping customers and being part of our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with what we do at Site Ware Direct, so don’t hold back!
Be Professional and Clear: Since you'll be managing customer enquiries, it’s important to demonstrate your communication skills in your application. Keep it professional, clear, and concise – just like you would when responding to a customer.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Site Ware Direct
✨Know the Company Inside Out
Before your interview, take some time to research Site Ware Direct. Understand their services, especially in the Mining, Construction, and Oil & Gas industries. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you effectively managed customer enquiries or solved problems creatively. Highlight your ability to respond quickly and professionally, as this is key for the position.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks efficiently. Be ready to discuss how you prioritise your workload and ensure timely completion of tasks. You might even want to share a specific instance where your organisational skills made a difference in your previous roles.
✨Emphasise Team Spirit
As a family-owned business, Site Ware Direct values unity and a positive workplace culture. Be prepared to talk about how you contribute to a team environment and support your colleagues. Share examples of how you've helped foster a collaborative atmosphere in your past jobs.