At a Glance
- Tasks: Be the go-to person for new homeowners, ensuring they feel supported throughout their journey.
- Company: Join a family-owned housebuilder with over 60 years of heritage in Scotland.
- Benefits: Competitive salary up to £30,000, bonus scheme, pension, and benefits package.
- Other info: Work in a supportive team environment with a respected local reputation.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Customer service experience, strong organisation skills, and excellent communication abilities.
About the company
Our client is a family-owned housebuilder, headquartered in Stirling, with more than 60 years of heritage. They are part of a well-established and growing Scottish construction group. They build quality family homes and affordable housing across Central Scotland, Perthshire and the Lothians, working closely with local authorities and communities. They are proud of their local roots and committed to giving customers an excellent experience long after the keys are handed over.
The role
This is an exciting opportunity for an organised, people-focused Customer Care Coordinator to join their Stirling team. You will be the main point of contact for new homeowners, making sure every customer feels supported from legal completion through the warranty period.
Key responsibilities
- Act as the first point of contact for homeowner queries by phone, email and in person
- Log, track and manage customer care issues and defects through to resolution
- Coordinate appointments between homeowners, site teams and subcontractors
- Liaise with site managers and the customer care team to keep repairs on schedule
- Keep homeowners updated so they always know what’s happening and when
- Maintain accurate records on the customer care system and produce reports
- Support the business in hitting customer satisfaction targets
- Help with handovers, home demonstrations and new-home inductions when needed
What we’re looking for
- Experience in customer service, ideally in housebuilding, construction or property
- Excellent organisation skills, and the ability to juggle multiple priorities
- A calm, professional manner with customers, even in challenging conversations
- Strong communication skills, comfortable working with both homeowners and trades
- Confidence with IT systems, including Microsoft Office and CRM software
- A full UK driving licence is desirable
What’s on offer
- Salary up to £30,000, depending on experience
- Bonus scheme
- Company pension
- Benefits package
- The chance to join a respected, family-run business with a strong local reputation
Interested? Apply now or contact Linsey at Site Angels for a confidential chat.
Customer Care Coordinator in Stirling employer: Site Angels
Join a prestigious 5-star housebuilder in West Lothian, where you will be part of a highly regarded team dedicated to delivering exceptional homes. With a competitive salary, comprehensive benefits package, and clear pathways for career progression, this role as Assistant Site Manager offers not just a job, but a meaningful career in a supportive work culture that prioritises safety, quality, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Site Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Site Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Site Angels:Your cover letter is your chance to shine! Tell us why you want to work at Site Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Site Angels!
How to prepare for a job interview at Site Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
