At a Glance
- Tasks: Manage customer queries and ensure exceptional service throughout the post-completion journey.
- Company: Join a leading national housebuilder with a strong focus on customer care.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and career development opportunities.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Take your career to the next level while making a real difference for customers.
- Qualifications: Experience in customer care within housebuilding and strong communication skills.
Site Angels is delighted to be supporting a leading national housebuilder in the recruitment of a Senior Customer Care Coordinator to join their established team based in Livingston. This is an excellent opportunity for an experienced Customer Care Coordinator from a housebuilding background who is ready to take the next step in their career and play a key role supporting both customers and the wider Customer Care team.
The Role
Reporting directly to the Head of Customer Care, you will play a pivotal role in delivering an exceptional customer experience throughout the post-completion journey. You will act as a senior point of contact for customer escalations, support the wider team with workload management and contribute towards departmental performance and continuous improvement initiatives.
Key Responsibilities
- Manage customer queries and defects through to successful resolution
- Support the Customer Care team with workload planning and prioritisation
- Act as deputy to the Head of Customer Care when required
- Handle escalated complaints and complex customer issues
- Coordinate remedial works with subcontractors and internal teams
- Monitor NHBC claims and customer satisfaction performance
- Manage purchase orders, material costs and contra charges
- Produce reports and maintain accurate departmental records
- Attend site meetings and contribute to customer care strategy
- Champion excellent customer service in line with their Customer Charter
What We’re Looking For
- Previous Customer Care Coordinator experience within a housebuilding environment is essential
- Experience managing customer defects and aftercare processes
- Strong communication and relationship-building skills
- Excellent organisational and administration abilities
- Ability to prioritise workloads in a fast-paced environment
- Proficient in Microsoft Office applications
- A proactive and customer-focused approach
What’s On Offer?
- Salary from £29,000 to £35,000 depending on experience
- Annual bonus scheme
- 25 days holiday plus bank holidays
- Holiday purchase scheme
- Contributory pension
- Life assurance
- Cycle to Work Scheme
- Employee discounts and benefits portal
- Career development opportunities within a leading UK housebuilder
If you have previous housebuilding customer care experience and are looking for your next challenge, we’d love to hear from you.
Senior Customer Care Coordinator Housebuilding in Livingston employer: Site Angels
Site Angels offers a dynamic and supportive work environment for the Senior Customer Care Coordinator role, where you will be integral to enhancing customer experiences in the housebuilding sector. With a strong focus on employee development, competitive salary packages, and a range of benefits including an annual bonus scheme and career progression opportunities, this is an excellent place to grow your career while making a meaningful impact. Located in Livingston, you will enjoy a collaborative culture that champions exceptional service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Care Coordinator Housebuilding in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding industry and let them know you're on the lookout for a Senior Customer Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer care scenarios. Think about how you've handled escalated complaints or managed customer defects in the past. We want you to showcase your experience and problem-solving skills!
✨Tip Number 3
Don’t forget to research the company culture of the housebuilder you're applying to. Understanding their values and customer care strategy will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Senior Customer Care Coordinator position!
We think you need these skills to ace Senior Customer Care Coordinator Housebuilding in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer care within the housebuilding sector. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Care Coordinator role. Share specific examples of how you've handled customer queries and escalations in the past.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a leading national housebuilder!
How to prepare for a job interview at Site Angels
✨Know Your Stuff
Make sure you brush up on your knowledge of the housebuilding industry and customer care processes. Familiarise yourself with common customer queries and defects, as well as the company's Customer Charter. This will show that you're not just interested in the role but also understand the nuances of the sector.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully managed customer complaints or escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your problem-solving skills and how you can contribute to the team's success.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the role and the company. Ask about their approach to customer satisfaction or how they handle workload management within the team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Demonstrate Team Spirit
Since you'll be supporting the wider Customer Care team, highlight your teamwork skills during the interview. Share examples of how you've collaborated with others to improve processes or resolve customer issues. This will illustrate that you're a proactive team player who can step in when needed.
