At a Glance
- Tasks: Be the go-to person for customer queries and coordinate solutions with contractors.
- Company: Join a respected housebuilder known for high standards and customer satisfaction.
- Benefits: Earn £28,000 plus bonuses and enjoy hybrid working with company car lease options.
- Other info: Enjoy a dynamic work environment with flexible hours and career growth opportunities.
- Why this job: Make a real difference in customer experience while working in a supportive team.
- Qualifications: Experience in customer service or admin, with strong communication and organisational skills.
A well-established, high-quality housebuilder is looking to appoint a Customer Service Administrator to join their busy and supportive team. This is a great opportunity to join a brand known for delivering high standards across their developments, where customer experience is a key priority.
The Role
- Act as first point of contact for customer enquiries and issues
- Co-ordinate remedial works with contractors and suppliers
- Ensure issues are resolved within agreed timescales
- Manage and respond to customer communications (phone and email)
- Organise contractor schedules and assist with weekly diaries
- Raise invoices and manage cost-related administration
- Escalate issues where required and support the wider team
About You
- Previous experience in a customer service or admin role
- Strong organisational skills with the ability to prioritise workload
- Excellent communication skills
- Confident working in a fast-paced environment
- Housebuilding or construction experience is desirable
Working Pattern
- Monday to Thursday: 8:45am – 5:30pm
- Friday: 8:45am – 3:00pm
- Hybrid working: Tuesday & Wednesday in the office, Monday/Thursday/Friday from home
What’s on Offer
- Salary of £28,000
- Bonus scheme
- Company car lease options
- Hybrid working model
- Opportunity to join a well-respected housebuilder with a strong reputation
Customer Administrator in Glasgow employer: Site Angels
Join a well-established and highly regarded housebuilder that prioritises customer experience and offers a supportive work environment. With a hybrid working model, competitive salary, bonus scheme, and company car lease options, this role provides excellent benefits and opportunities for personal and professional growth. Be part of a team that values high standards and fosters a culture of collaboration and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and be ready to share how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and admin experience, as well as any relevant housebuilding or construction knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our high standards. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since you'll be managing customer queries, it's essential to demonstrate your excellent communication skills. Whether it's in your CV, cover letter, or any additional documents, make sure your writing is clear, concise, and engaging. We love good communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Site Angels
✨Know the Company Inside Out
Before your interview, take some time to research the housebuilder's values, recent projects, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you prioritise tasks and manage your workload. You could even share a specific example of a time when you juggled multiple responsibilities effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how they measure customer satisfaction. This shows that you're engaged and thinking about how you can contribute to their success.
