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- Tasks: Support and maintain radio communication systems at Heathrow Airport.
- Company: Join SITA, a leader in air travel technology and communication.
- Benefits: Flexible workdays, wellbeing support, and professional development opportunities.
- Why this job: Be part of a dynamic team ensuring smooth airport operations with cutting-edge tech.
- Qualifications: 2+ years in technical support for radio communication systems required.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
SITA is the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. We’re at 95% of international hubs and partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.
About The Role & Team
As part of SITA’s Heathrow Service Operations (Radio & Cellular) team, you will support the uninterrupted performance of mission-critical radio communications system infrastructure, subscribers and services, plus uninterrupted performance of Heathrow Airport’s RFoF DAS, enabling all Radio and Cellular services throughout the airport. From technical troubleshooting and fault resolution to routine maintenance, hardware installations and system configuration, you will play a key role in delivering reliable services that meet our clients’ expectations and SLAs. This is a hands-on, customer-facing role that blends problem-solving, practical engineering, and operational excellence.
What You’ll Do
- Provide support and maintenance for radio system infrastructure and subscriber devices (PMR, DMR & TETRA).
- Provide support and maintenance for RFoF DAS infrastructure, and other related IT equipment.
- Act as a point of contact for customer support issues, resolving incidents and service requests in line with SLAs.
- Conduct local fault investigations, perform hardware repairs/replacements, and coordinate with resolver groups as needed.
- Collaborate with on-site interventions based on alerts from monitoring systems or service desk tickets.
- Assist in coordination of customer communications during interventions and keep stakeholders informed.
- Deploy and configure equipment per customer requirements, ensuring readiness before handover.
- Maintain and replenish forward spare inventory in line with defined processes and escalate delays when necessary.
- Perform site surveys for new installations, including system infrastructure, antenna infrastructure and subscriber devices such as vehicle mounted radios.
- Support the integration and operational readiness of new products and services.
- Support and collaborate with creation and upkeep of system documentation and routine reporting to the customer.
- Ensure all activities comply with SITA processes, quality standards, and safety protocols.
Qualifications
Minimum 2 years of hands-on technical support experience must be within radio communication systems, and/or Antenna/RF distribution infrastructure. (PMR/DMR/TETRA)
- Strong troubleshooting skills in radio system infrastructure and antenna systems.
- Familiarity with IP Networking.
- Experience with installation and configuration of radio system infrastructure and radio subscriber devices.
- Working knowledge of Microsoft Office tools.
- Understanding of ITIL-based service management processes.
- Ability to work independently and coordinate with diverse internal and external teams.
- Excellent communication skills and a customer-first mindset.
- Must be able to obtain a Heathrow Airport security pass.
NICE-TO-HAVE
- Experience with data center infrastructure or related technologies.
- Experience with software applications related to radio systems.
- Experience with cellular networks.
- ITIL Foundation certification.
- Industry certifications related to radio system or cellular network technologies.
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work. Find out what it’s like to join our team and take a step closer to your best life ever.
- Flex Day: Make your workday suit your life and plans.
- Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
- Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
- Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
Specialist/Engineer Service Operations employer: SITA
Contact Detail:
SITA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist/Engineer Service Operations
✨Tip Number 1
Get to know the company inside out! Research SITA's values, recent projects, and their role in the aviation industry. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and customer service. Think about how your experience aligns with the role and be ready to share specific examples of your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Specialist/Engineer Service Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with radio communication systems and troubleshooting skills. We want to see how your background aligns with the role at SITA!
Showcase Your Technical Skills: Don’t hold back on detailing your hands-on technical support experience. Mention specific technologies you've worked with, like PMR, DMR, or TETRA systems, as this will catch our eye!
Communicate Clearly: Since this is a customer-facing role, it’s important to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can convey complex information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SITA
✨Know Your Tech
Make sure you brush up on your knowledge of radio communication systems and RF distribution infrastructure. Be ready to discuss your hands-on experience with PMR, DMR, and TETRA systems, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world challenges.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved faults or improved system performance. This is a customer-facing role, so demonstrating your problem-solving skills and a customer-first mindset will be key to impressing the interviewers.
✨Understand the Company Culture
Familiarise yourself with SITA's mission and values. They pride themselves on diversity and innovation, so be ready to discuss how you can contribute to their inclusive environment. Showing that you align with their culture can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would manage customer communications during interventions or coordinate with internal teams. Practising these scenarios can help you articulate your thought process clearly during the interview.
