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For Companies At a Glance
- Tasks: Support and maintain network operations for global clients in the air travel industry.
- Company: Join SITA, a leader in tech innovations for airports and airlines.
- Benefits: Flexible work options, competitive benefits, and professional development opportunities.
- Why this job: Be part of a dynamic team that keeps the world flying smoothly.
- Qualifications: 3+ years in network engineering and strong customer service skills required.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 42000 - 84000 £ per year.
Overview
WELCOME TO
We\’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.
You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
As an Subject Matter Expert (SME) for SCN networks, you will be part of LAN tower led by LAN Technical LeadYou will be responsible for proactive network maintenance, providing operational support to local teams and global command centers, and collaborating closely with design and deployment teams. In this customer‑facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability.
Reporting to the Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring SITA\’s competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises.
WHAT YOULL DO
- Provide proactive maintenance and operational support to internal and external customers in line with contracts and SLAs.
- Ensure correct functioning, maintenance, and monitoring of internal and external systems, performing preventive and proactive interventions.
- Act as the customer SPOC when required, coordinating with internal resolver groups and Service Desk to maintain high service standards and timely resolutions.
- Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards.
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
- Guide the Service Operations team to uphold high working standards, offering support and direct oversight where needed.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
- Support the senior team members in the management, reporting, and co-ordination of day‑day tasks during absence of the Technology Lead.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Perform change management, configuration, design, and implementation activities for supported products and systems.
- Report and escalate unresolved problems, and ensure service requests are fully owned until closure.
- Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
- Document lessons learned, known errors, and operational knowledge to drive continuous service improvement.
Qualifications
ABOUT YOUR SKILLS
- 3+ years experience as a Systems Engineer / Administrator or Network Engineer responsible for support activities involving LAN / WAN equipment.
- 3+ years experience in Customer Service, preferably in a global organization and Service Provider environment
- Technical background in Telecommunications, Service Management, and IT Service Management processes (ITIL).
- Experience with Windows Server (installation, patching) and relevant certifications (e.g., CCNA, Microsoft)
- Proven ability to manage OTN Systems Networks and configure Cisco ACI 9Ks, Nexus 7Ks, and NCS platforms.
- Knowledge of Aruba ClearPass and AVI Load Balancers
- Experience with security systems, including Palo Alto firewalls
- Strong customer service orientation with a proactive, ownership-driven mindset.
- Demonstrated success delivering services to external customers under strict SLAs
- Ability to manage multiple tasks and perform under pressure in dynamic environments
- Experience working in global service provider environments with cross‑functional teams.
- Strong communication skills
NICE-TO-HAVE
- Experience of working in the Airport / Airline industry
- Experience of working with Automation (Infrastructure as Code)
- Knowledge and experience of OTN Networks; BARCO KVM solutions; or Cisco NCS model series
Working environment :
- Working core business hours during the week
- When / where required, be contactable for escalations and support, on and on‑call standby basis
- When / where required, perform assigned tasks out of hours
WHAT WE OFFER
We\’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We\’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it\’s like to join our team and take a step closer to your best life ever.
Flex Week : Work from home up to 2 days / week (depending on your team\’s needs)
Flex Day : Make your workday suit your life and plans.
Flex-Location : Take up to 30 days a year to work from any location in the world.
Employee Wellbeing : We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self‑identify in the application process.
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Senior Network Operations Specialist (OTN/SCN) employer: SITA
Contact Detail:
SITA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Operations Specialist (OTN/SCN)
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to network operations. It's a great way to connect with potential employers and learn about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your expertise in network operations. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for interviews by researching the company and its tech stack. Understand their challenges and think of solutions you could bring to the table. This shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Senior Network Operations Specialist (OTN/SCN)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Network Operations Specialist. Highlight your experience with LAN/WAN equipment and customer service, as these are key for us at SITA.
Showcase Your Skills: Don’t just list your skills; demonstrate how you've used them in past roles. If you’ve managed OTN Systems Networks or worked with Cisco ACI, let us know how that made a difference in your previous jobs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the air travel industry and how your proactive mindset aligns with our mission at SITA. We love hearing about your unique experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SITA
✨Know Your Tech Inside Out
As a Senior Network Operations Specialist, you'll need to demonstrate your expertise in LAN/WAN equipment and systems. Brush up on your knowledge of Cisco ACI, Nexus platforms, and security systems like Palo Alto firewalls. Be ready to discuss specific scenarios where you've successfully managed these technologies.
✨Showcase Your Customer Service Skills
This role is customer-facing, so it's crucial to highlight your experience in delivering exceptional service. Prepare examples of how you've resolved issues under pressure and maintained high service standards. Think about times when you acted as a single point of contact for clients and how you ensured their needs were met.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've detected, diagnosed, and resolved service and infrastructure issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem management and your ability to work with cross-functional teams.
✨Understand the Company Culture
Familiarise yourself with SITA's values and commitment to diversity and inclusion. During the interview, express your enthusiasm for being part of a team that supports global operations and innovation in air travel. Show that you align with their mission and are excited about contributing to their success.
