At a Glance
- Tasks: Lead the transformation of airport management services and drive innovation in the aviation industry.
- Company: Join SITA, a global leader in air travel technology and communication.
- Benefits: Enjoy flexible working arrangements, competitive benefits, and professional development opportunities.
- Other info: Be part of a diverse team in a supportive and inclusive work environment.
- Why this job: Make a real impact on the future of air travel while working with cutting-edge technology.
- Qualifications: 10 years of experience in airport operations or related leadership roles required.
The predicted salary is between 80000 - 100000 £ per year.
WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork.
Purpose: Lead the definition, build‑out and growth of SITA’s Total Airport Management (TAM) Transformation & Services business in Airport BU, establishing a new team in a key strategic growth area and owning the end‑to‑end service model across TAM adoption, operating model transformation and data services to enable airports to realise measurable value from TAM.
Key Responsibilities:
- Business Leadership, Strategy & Performance: Define the TAM services strategy, operating model and performance framework with TAM Product & Innovation to deliver the overall TAM strategy. Own TAM services business performance, including revenue, profitability, pipeline and customer value realisation. Build and lead a centrally managed, globally distributed TAM services team.
- Business Development & Customer Engagement: Lead go‑to‑market, pipeline development and contracted services growth for TAM transformation and managed data services. Shape customer opportunities, business cases and commercial models that accelerate TAM adoption and services growth.
- Service Delivery & Customer Value Realisation: Lead delivery of TAM transformation, AI‑enabled use cases and managed data services to agreed quality, performance and commercial commitments. Drive customer adoption, value realisation and continuous improvement across delivered services.
- Transformation, Adoption & Market Leadership: Lead TAM‑enabled transformation and adoption services with airport executives and senior stakeholders. Strengthen SITA’s market position through successful transformation, customer adoption and value realisation for TAM solutions and services.
- Matrix Leadership & Organisational Collaboration: Work in lockstep with TAM Product & Innovation team to deliver the overall TAM strategy across product, transformation, adoption and data services.
Qualifications:
- ~10 years’ experience in airport operations, transformation, business, technology or related leadership roles.
- Deep understanding of airport operations, airport business models and the operational, commercial and ecosystem dynamics that shape airport performance and transformation priorities.
- Proven experience leading transformation, adoption and value realisation programmes.
- Strong commercial and business leadership experience, including P&L ownership, go‑to‑market, pipeline growth, revenue expansion, margin management and contracted services delivery.
- Experience building and leading centrally managed, globally distributed teams.
What We Offer: We operate in 200 countries and speak 60 different languages and cultures. We pride ourselves on an inclusive environment. Our offices are comfortable and fun places to work, and we support flexible working arrangements. Employee Wellbeing: We have an Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days a year. Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer.
Head/Director TAM Transformation & Services, Airports in Reading employer: SITA
At SITA, we pride ourselves on being a leading employer in the air travel technology sector, offering a dynamic and inclusive work environment that fosters innovation and personal growth. Our commitment to employee wellbeing is reflected in our flexible working arrangements, comprehensive professional development opportunities, and a supportive culture that empowers our team members to thrive. Join us in a role that not only drives transformation in airport management but also allows you to make a meaningful impact in a globally recognised company, where 79% of our employees feel proud to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head/Director TAM Transformation & Services, Airports in Reading
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like SITA.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by SITA. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Head/Director TAM Transformation & Services, Airports in Reading
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at SITA, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at SITA and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into SITA. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at SITA
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at SITA.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to SITA.
