At a Glance
- Tasks: Support and maintain radio communication systems at Heathrow Airport.
- Company: Join SITA, a leader in air travel technology and innovation.
- Benefits: Flexible workdays, wellbeing support, and professional development opportunities.
- Other info: Inclusive workplace with a focus on career growth and employee wellbeing.
- Why this job: Be part of a diverse team making air travel smoother and safer.
- Qualifications: 2+ years in technical support for radio communication systems required.
The predicted salary is between 36000 - 60000 £ per year.
WELCOME TO SITA. We are the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You will find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.
ABOUT THE ROLE & TEAM: As part of SITA’s Heathrow Service Operations (Radio & Cellular) team, you will support the uninterrupted performance of mission-critical radio communications system infrastructure, subscribers and services, plus uninterrupted performance of Heathrow Airport’s RFoF DAS, enabling all Radio and Cellular services throughout the airport. From technical troubleshooting and fault resolution to routine maintenance, hardware installations and system configuration, you will play a key role in delivering reliable services that meet our clients’ expectations and SLAs. This is a hands-on, customer-facing role that blends problem-solving, practical engineering, and operational excellence.
WHAT YOU’LL DO:
- Provide support and maintenance for radio system infrastructure and subscriber devices (PMR, DMR & TETRA).
- Provide support and maintenance for RFoF DAS infrastructure, and other related IT equipment.
- Act as a point of contact for customer support issues, resolving incidents and service requests in line with SLAs.
- Conduct local fault investigations, perform hardware repairs/replacements, and coordinate with resolver groups as needed.
- Collaborate with on-site interventions based on alerts from monitoring systems or service desk tickets.
- Assist in coordination of customer communications during interventions and keep stakeholders informed.
- Deploy and configure equipment per customer requirements, ensuring readiness before handover.
- Maintain and replenish forward spare inventory in line with defined processes and escalate delays when necessary.
- Perform site surveys for new installations, including system infrastructure, antenna infrastructure and subscriber devices such as vehicle mounted radios.
- Support the integration and operational readiness of new products and services.
- Support and collaborate with creation and upkeep of system documentation and routine reporting to the customer.
- Ensure all activities comply with SITA processes, quality standards, and safety protocols.
ABOUT YOUR SKILLS:
- Minimum 2 years of hands-on technical support experience must be within radio communication systems, and/or Antenna/RF distribution infrastructure (PMR/DMR/TETRA).
- Strong troubleshooting skills in radio system infrastructure and antenna systems.
- Familiarity with IP Networking.
- Experience with installation and configuration of radio system infrastructure and radio subscriber devices.
- Working knowledge of Microsoft Office tools.
- Understanding of ITIL-based service management processes.
- Ability to work independently and coordinate with diverse internal and external teams.
- Excellent communication skills and a customer-first mindset.
- Must be able to obtain a Heathrow Airport security pass.
NICE-TO-HAVE:
- Experience with data center infrastructure or related technologies.
- Experience with software applications related to radio systems.
- Experience with cellular networks.
- ITIL Foundation certification.
- Industry certifications related to radio system or cellular network technologies.
WHAT WE OFFER: We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work. Find out what it’s like to join our team and take a step closer to your best life ever.
- Flex Day: Make your workday suit your life and plans.
- Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
- Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
- Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
Specialist/Engineer Service Operations in London employer: SITA
At SITA, we pride ourselves on being a Great Place to Work®, where innovation meets inclusivity. As a Senior Software Developer in our dynamic AI Development team, you'll enjoy a supportive work culture that values diversity and offers flexible arrangements, including remote work options. With ample opportunities for professional growth and a commitment to employee wellbeing, SITA is dedicated to empowering you to thrive in your career while contributing to the future of global air travel.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist/Engineer Service Operations in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at SITA. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into SITA's services and recent projects. Show us you’re not just another candidate; demonstrate your passion for keeping airports moving and how you can contribute!
✨Tip Number 3
Practice your troubleshooting skills! We love candidates who can think on their feet. Set up mock scenarios where you solve technical issues related to radio communications or RF infrastructure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SITA.
We think you need these skills to ace Specialist/Engineer Service Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on technical support experience, especially in radio communication systems. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining SITA and how your background makes you a perfect fit for the Specialist/Engineer Service Operations role. Keep it engaging and personal!
Show Off Your Troubleshooting Skills:Since this role involves a lot of problem-solving, make sure to include examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at SITA
✨Know Your Tech
Make sure you brush up on your knowledge of radio communication systems and antenna infrastructure. Be ready to discuss your hands-on experience with PMR, DMR, and TETRA systems, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world challenges.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved faults or improved system performance. This is a customer-facing role, so demonstrating your problem-solving abilities will highlight your fit for the team.
✨Understand Customer Needs
Since this role involves direct interaction with clients, it's crucial to convey a customer-first mindset. Research SITA's client base and think about how you can meet their unique needs. Be ready to discuss how you would handle customer communications during interventions.
✨Familiarise Yourself with ITIL Processes
Having a solid understanding of ITIL-based service management processes will give you an edge. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles. This will demonstrate your ability to work within established frameworks and maintain high service standards.
