Director Master System Integration (MSI)

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air‑travel industry. We are present in 95% of international airports and partner with over 2,500 transportation and government clients to deliver fresh solutions and cutting‑edge technology.

Purpose

Lead and grow the Airport BU MSI service practice. Work collaboratively with GEOs and key SITA business areas and stakeholders to achieve commercial performance targets and develop the MSI business strategically. The role shapes demand, accelerates high‑quality MSI pipeline growth, and positions SITA as the trusted partner for complex, multi‑vendor airport ecosystems.

Key Responsibilities

• Lead the MSI market development and performance leadership by aligning pipeline priorities with GEO teams, supporting opportunity development, and providing executive visibility on pipeline performance and strategic progress.
• Drive early engagement with airports, designers, and other industry stakeholders to shape complex airport programmes and position SITA for MSI opportunities prior to formal procurement.
• Support GEOs on customer engagements and bids to drive MSI sales and revenue, establish structured MSI frameworks, benchmarking, and commercial discipline that improves bid quality and win strategies.
• Assist GEO teams on priority airport programmes by providing MSI expertise, solution leadership, and integration strategy to improve delivery confidence and reduce execution risk.
• Establish and maintain the global MSI knowledge framework, including methodologies, architectures, standards, and reusable assets for consistent, high‑quality programme design and delivery across regions.
• Develop and manage strategic partnerships with designers, constructors, architects, and technology providers to enhance SITA’s market positioning in complex airport transformation programmes and support thought leadership in industry forums.

Qualifications

• 10+ years’ experience leading complex technology, integration, consulting, or infrastructure programmes.
• Experience supporting large‑scale infrastructure or airport development/transformation programmes (greenfield or major expansion).
• Demonstrated experience shaping opportunities and pursuing large, complex bids.
• Proven ability to engage and influence senior executives and stakeholders across global markets.
• Experience operating in multi‑vendor, multi‑stakeholder programme environments.
• Experience managing strategic partnerships and ecosystem relationships across technology, construction, and consulting partners.
• Strong understanding of systems integration, enterprise technology environments, and programme governance.
• Relevant degree in Business, Engineering, IT, or related discipline (Master’s preferred).

What We Offer

• Flex Week: Work from home up to 2 days/week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex‑Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year. Champion Health – a personalized platform that supports a range of wellbeing needs.
• Professional Development: Access to world‑class learning platforms including LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford, and more – all aligned with your development plan and business priorities.
• Competitive Benefits: Benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.