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- Tasks: Support and maintain radio communication systems at Heathrow Airport.
- Company: Join SITA, a leader in tech innovations for the air travel industry.
- Benefits: Enjoy flexible workdays, wellbeing support, and professional development opportunities.
- Why this job: Be part of a diverse team making a real impact in global air travel.
- Qualifications: 2+ years in technical support for radio communication systems required.
- Other info: Must obtain a Heathrow Airport security pass.
The predicted salary is between 36000 - 60000 £ per year.
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Associate Specialist/Engineer Service Operations – RF/Radio Systems (Heathrow), London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
84aba077c563
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Overview
WELCOME TO
We\’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.
You\’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
As part of SITAs Heathrow Service Operations (Radio & Cellular) team, you will support the uninterrupted performance of mission-critical radio communications system infrastructure, subscribers and services, plus uninterrupted performance of Heathrow Airports RFoF DAS, enabling all Radio and Cellular services throughout the airport. From technical troubleshooting and fault resolution to routine maintenance, hardware installations and system configuration, you will play a key role in delivering reliable services that meet our clients expectations and SLAs. This is a hands-on, customer-facing role that blends problem-solving, practical engineering, and operational excellence.
WHAT YOULL DO
- Provide support and maintenance for radio system infrastructure and subscriber devices (PMR, DMR & TETRA).
- Provide support and maintenance for RFoF DAS infrastructure, and other related IT equipment
- Act as a point of contact for customer support issues, resolving incidents and service requests in line with SLAs.
- Conduct local fault investigations, perform hardware repairs/replacements, and coordinate with resolver groups as needed.
- Collaborate with on-site interventions based on alerts from monitoring systems or service desk tickets.
- Assist in Coordination of customer communications during interventions and keep stakeholders informed.
- Deploy and configure equipment per customer requirements, ensuring readiness before handover.
- Maintain and replenish forward spare inventory in line with defined processes and escalate delays when necessary.
- Perform site surveys for new installations, including system infrastructure, antenna infrastructure and subscriber devices such as vehicle mounted radios
- Support the integration and operational readiness of new products and services.
- Support and collaborate with creation and upkeep of system documentation and routine reporting to the customer.
- Ensure all activities comply with SITA processes, quality standards, and safety protocols.
Qualifications
ABOUT YOUR SKILLS
- Minimum 2 years of hands-on technical support experience must be within radio communication systems, and/or Antenna/RF distribution infrastructure. (PMR/DMR/TETRA)
- Strong troubleshooting skills in radio system infrastructure and antenna systems.
- Familiarity with IP Networking
- Experience with installation and configuration of radio system infrastructure and radio subscriber devices.
- Working knowledge of Microsoft Office tools.
- Understanding of ITIL-based service management processes.
- Ability to work independently and coordinate with diverse internal and external teams.
- Excellent communication skills and a customer-first mindset.
- Must be able to obtain a Heathrow Airport security pass.
NICE-TO-HAVE
- Experience with data center infrastructure or related technologies.
- Experience with software applications related to radio systems
- Experience with cellular networks
- Industry certifications related to radio system or cellular network technologies.
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work. Find out what it\’s like to join our team and take a step closer to your best life ever.
Flex Day: Make your workday suit your life and plans.
Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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Associate Specialist/Engineer Service Operations - RF/Radio Systems (Heathrow) employer: SITA
Contact Detail:
SITA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Specialist/Engineer Service Operations - RF/Radio Systems (Heathrow)
✨Tip Number 1
Familiarise yourself with the specific radio communication systems mentioned in the job description, such as PMR, DMR, and TETRA. Understanding these technologies will not only boost your confidence but also allow you to speak knowledgeably during interviews.
✨Tip Number 2
Network with current or former employees of SITA, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills through practical examples. Think of specific instances where you've resolved technical issues in radio systems or related technologies, as this will showcase your hands-on experience effectively.
✨Tip Number 4
Research the latest trends in RF and radio systems, particularly in airport operations. Being knowledgeable about current innovations and challenges in the industry will help you stand out as a candidate who is genuinely interested in the role and its impact.
We think you need these skills to ace Associate Specialist/Engineer Service Operations - RF/Radio Systems (Heathrow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in radio communication systems and technical support. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-first mindset. Mention specific examples of how you've successfully handled technical issues in the past.
Highlight Relevant Skills: In your application, emphasise your troubleshooting skills, familiarity with IP networking, and any industry certifications related to radio systems or cellular networks. This will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SITA
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with radio communication systems and RF distribution infrastructure. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer-Focused Mindset
Since this role involves customer interaction, emphasise your ability to communicate effectively and maintain a customer-first approach. Share examples of how you've successfully managed customer support issues in the past.
✨Familiarise Yourself with SITA's Operations
Research SITA's services and their impact on airport operations. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you've had to troubleshoot or coordinate with teams under pressure, and be ready to explain your thought process.
