At a Glance
- Tasks: Support and maintain radio communication systems at Heathrow Airport, ensuring seamless operations.
- Company: Join SITA, a leader in air travel tech, with a diverse and inclusive culture.
- Benefits: Enjoy flexible workdays, wellbeing support, and professional development opportunities.
- Other info: Exciting career growth in a fun, comfortable work environment.
- Why this job: Be part of a dynamic team that keeps global air travel running smoothly.
- Qualifications: 2+ years in technical support for radio systems; strong troubleshooting skills required.
The predicted salary is between 36000 - 44000 £ per year.
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
As part of SITA’s Heathrow Service Operations (Radio & Cellular) team, you will support the uninterrupted performance of mission-critical radio communications system infrastructure, subscribers and services, plus uninterrupted performance of Heathrow Airport’s RFoF DAS, enabling all Radio and Cellular services throughout the airport. From technical troubleshooting and fault resolution to routine maintenance, hardware installations and system configuration, you will play a key role in delivering reliable services that meet our clients’ expectations and SLAs. This is a hands-on, customer-facing role that blends problem-solving, practical engineering, and operational excellence.
WHAT YOU’LL DO
- Provide support and maintenance for radio system infrastructure and subscriber devices (PMR, DMR & TETRA).
- Provide support and maintenance for RFoF DAS infrastructure, and other related IT equipment.
- Act as a point of contact for customer support issues, resolving incidents and service requests in line with SLAs.
- Conduct local fault investigations, perform hardware repairs/replacements, and coordinate with resolver groups as needed.
- Collaborate with on-site interventions based on alerts from monitoring systems or service desk tickets.
- Assist in Coordination of customer communications during interventions and keep stakeholders informed.
- Deploy and configure equipment per customer requirements, ensuring readiness before handover.
- Maintain and replenish forward spare inventory in line with defined processes and escalate delays when necessary.
- Perform site surveys for new installations, including system infrastructure, antenna infrastructure and subscriber devices such as vehicle mounted radios.
- Support the integration and operational readiness of new products and services.
- Support and collaborate with creation and upkeep of system documentation and routine reporting to the customer.
- Ensure all activities comply with SITA processes, quality standards, and safety protocols.
ABOUT YOUR SKILLS
Minimum 2 years of hands-on technical support experience must be within radio communication systems, and/or Antenna/RF distribution infrastructure. (PMR/DMR/TETRA)
Strong troubleshooting skills in radio system infrastructure and antenna systems.
Familiarity with IP Networking.
Experience with installation and configuration of radio system infrastructure and radio subscriber devices.
Working knowledge of Microsoft Office tools.
Understanding of ITIL-based service management processes.
Ability to work independently and coordinate with diverse internal and external teams.
Excellent communication skills and a customer-first mindset.
Must be able to obtain a Heathrow Airport security pass.
NICE-TO-HAVE
Experience with data center infrastructure or related technologies.
Experience with software applications related to radio systems.
Experience with cellular networks.
ITIL Foundation certification.
Industry certifications related to radio system or cellular network technologies.
WHAT WE OFFER
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Day: Make your workday suit your life and plans.
Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
Specialist/Engineer Service Operations in London employer: SITA - Société Internationale de Télécommunications
At SITA, we pride ourselves on being an exceptional employer, offering a dynamic work environment at Heathrow Airport where innovation meets operational excellence. Our commitment to employee wellbeing is reflected in our flexible work arrangements and comprehensive support programs, ensuring that you can thrive both personally and professionally. With ample opportunities for professional development and a diverse, inclusive culture, joining our team means becoming part of a global leader in air travel technology, where your contributions truly make a difference.
Contact Details:
SITA - Société Internationale de Télécommunications Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Specialist/Engineer Service Operations in London
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We think you need these skills to ace Specialist/Engineer Service Operations in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at SITA - Société Internationale de Télécommunications.
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How to prepare for a job interview at SITA - Société Internationale de Télécommunications
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
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Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
