At a Glance
- Tasks: Coordinate operations, support client events, and maintain accurate records for smooth service delivery.
- Company: SiSU Health, a purpose-driven team focused on accessible health information.
- Benefits: Fully remote role with competitive salary and opportunities for career growth.
- Other info: Join a collaborative team and gain valuable experience in a growing organisation.
- Why this job: Make a real impact in healthcare while developing your operational skills.
- Qualifications: Organised, detail-oriented, and confident in using Microsoft Office and communication tools.
The predicted salary is between 24000 - 25989 £ per year.
At SiSU Health, we believe everyone should have easier access to meaningful health information. Our health stations help people better understand their health, take positive action and connect with the right services and support. Behind every successful health check, client event, installation, report and referral pathway is a team making sure the detail is right. That is where this role comes in.
We are looking for an organised, proactive and detail-focused Operations Coordinator to join our Operations & Customer Success team. This is a brilliant opportunity for someone who enjoys keeping things moving, supporting colleagues, maintaining accurate records and making sure important tasks are completed properly and on time. This is an early-career coordination and administration role that will support the Implementation Manager and wider team. You will take ownership of a range of day-to-day activities that help our services run smoothly and ensure our clients receive a consistent, high-quality experience.
As Operations Coordinator, you will support the successful delivery of SiSU Health UK’s health solutions, client programmes and operational activities. You will help coordinate schedules and logistics, maintain accurate documentation, prepare reports and ensure actions are followed through. You will work closely with colleagues across Operations, Customer Success, Field Service and Data, as well as communicating with clients, suppliers and external partners when required. The role will also give you the opportunity to identify improvements, develop your operational knowledge and take on greater responsibility as your experience grows.
What you will be doing
- Support the Operations & Customer Success team with implementation administration, including maintaining trackers, action logs, folders, checklists and handover notes.
- Coordinating administration for client events, health-check days, campaigns and one-off deployments.
- Preparing monthly reports using agreed templates and data sources.
- Creating, updating and maintaining referral sheets and supporting effective version control.
- Completing accurate data entry and basic data-quality checks.
- Supporting system and client account setups under the direction of the Implementation Manager.
- Updating client, site, health station and campaign records.
- Completing supplier forms, onboarding documents and procurement administration.
- Supporting the administration of the help desk, including logging, triaging and updating tickets.
- Producing meeting notes, process documents, trackers and standard operating procedures.
- Liaising with internal teams and external partners to gather information and resolve routine operational issues.
- Following up actions and escalating missing information, overdue tasks, repeated issues or unclear requirements.
- Supporting continuous improvement activities that enhance service quality, accuracy and efficiency.
What we are looking for
- Highly organised, dependable and able to manage competing priorities.
- Accurate, methodical and attentive to detail.
- Confident using Microsoft Office, Outlook, Teams and SharePoint.
- Comfortable maintaining trackers, records, forms and task lists.
- Able to communicate clearly and professionally with colleagues, clients and suppliers.
- Comfortable following established processes and checklists.
- Confident completing data entry and checking information for accuracy.
- Proactive in following up actions and keeping tasks on track.
- Able to work independently while recognising when support or escalation is required.
- Customer-focused and professional in their approach.
- Keen to learn, develop and build a career in operations.
Experience
- Previous experience in administration, operations coordination, customer service, event support, help desk administration or a similar role would be beneficial.
- Experience using CRM, ticketing or project-management systems would also be useful, although full training will be provided.
- Experience within healthcare, public health or health technology is welcome but is not essential.
Why join SiSU Health?
You will join a collaborative and purpose-led team working to make health information more accessible. This role offers the opportunity to develop practical experience across operations, implementation, customer success, reporting and service delivery, with scope to grow as the organisation continues to expand.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator
✨Dive into Local Health Networks
Health sciences administration is all about connections, so get yourself involved in local health networks and organisations. Attend community health events and workshops where you can meet professionals who work in the sector. This not only helps you make contacts but also shows your commitment to the field!
✨Leverage Your University Career Services
If you're still in school or just graduated, don’t forget to check out your university's career services. They often have partnerships with healthcare organisations looking to hire entry-level positions, plus they can help you with interview prep and networking opportunities—we've all been there!
✨Take Advantage of Online Job Fairs
Keep an eye out for online job fairs that focus on the health sciences sector. These virtual events are a goldmine for entry-level roles, as you can interact with recruiters and learn about job openings right from your home. It’s a casual way to get your face out there without the pressure of a formal interview!
✨Apply Directly through Our Website!
When you spot an opening you like, leap into action and apply through our website! We love seeing passionate candidates who are eager to kickstart their careers in health sciences administration. Ensure you tailor your application to reflect your real interest in the role and the company, SiSU Health UK!
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Show Off Your Relevant Qualifications:In health sciences administration, we want to see any relevant qualifications, like a degree or certificates in health administration. Make sure you highlight these on your CV, especially if you've had coursework or projects that relate to the role. This will give us a clear idea of your academic background and how it fits with what we’re looking for at SiSU Health UK.
Highlight Your Experience with Health Systems:Even if you don’t have direct experience in administration, think back to any volunteer work, internships, or projects related to health systems. Detail your roles and what you learnt—especially any organisational or communication skills, as these are vital in our field. It’s all about showing us you’ve got the foundational knowledge and potential for growth in this entry-level role.
Craft a Genuine Cover Letter:Your cover letter should be your chance to tell us why you're excited about joining SiSU Health UK and how you can contribute. Share your passion for health sciences and what you hope to learn in this entry-level role. A personal touch goes a long way in making your application stand out from the crowd!
Make Your Application Reflect You:Since this is an entry-level position, let your personality shine through. Use clear language, be honest about your experiences, and don’t hesitate to show enthusiasm for learning and growth. We’re on the lookout for fresh talent, and your individuality could be what captures our attention at SiSU Health UK.
How to prepare for a job interview at SiSU Health UK
✨Showcase Your People Skills
In health sciences administration, it's all about communication and teamwork. Make sure to highlight any experiences where you've worked with diverse teams or interacted with patients. We want to see your ability to collaborate and manage relationships – a key part of the role at SiSU Health UK!
✨Familiarise Yourself with Relevant Software
You’ll likely encounter specific software tools in this field, like electronic health records (EHR) systems or data management software. Brush up on the basics of these tools, or if you’ve used any similar platforms, mention that experience. It’ll show we understand the technical side of health sciences administration when we chat with SiSU Health UK.
✨Focus on Your Learning and Adaptability
As an entry-level candidate, we know you might not have extensive experience, but emphasise your willingness to learn. Talk about your coursework, projects, or volunteer experiences that helped you develop relevant skills or insight. Showing that you’re coachable can be highly appealing to SiSU Health UK.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and critical thinking skills in real-life situations. Practice how you might handle common challenges in health administration, like managing patient data discrepancies or coordinating care. This can reveal your thought process and readiness for the role at SiSU Health UK.
