At a Glance
- Tasks: Manage customer onboarding and ensure exceptional service delivery throughout their journey.
- Company: Join SISU Health, a leader in workplace wellbeing solutions.
- Benefits: Flexible remote work, collaborative team, and potential for permanent role.
- Other info: Dynamic environment with opportunities for growth across various functions.
- Why this job: Make a real impact on workplace health while developing your project management skills.
- Qualifications: Experience in customer success or project coordination with strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Implementation Manager (Maternity Cover)
- 📍 Remote Working
- 🕒 Full Time | Fixed Term Contract (18 Months with potential for permanent role)
- Join SISU Health and Help Transform Workplace Wellbeing
At SISU Health, we're passionate about improving health outcomes through innovative preventative healthcare solutions.
Our health stations and digital health platforms help organisations empower their people to make informed decisions about their wellbeing.
We're looking for a highly organised and customer-focused Customer Implementation Manager to join our Operations & Customer Success team on an 18-month maternity cover contract.
This is an exciting opportunity for someone who enjoys managing multiple projects, working closely with customers, and ensuring exceptional service delivery from onboarding through to ongoing support.
What You'll Be Doing
As our Customer Implementation Manager, you'll play a key role in ensuring our customers have a seamless experience throughout their journey with SISU Health.
Your responsibilities will include
- Customer Onboarding & Implementation
- Coordinating successful onboarding and implementation projects for new and existing customers.
- Scheduling health station installations and customer launch activities.
- Managing implementation timelines and key milestones.
- Working closely with customers and internal teams to ensure successful project delivery.
- Customer Support & Service Delivery
- Acting as a first point of contact for customer enquiries and operational support.
- Managing support requests and ensuring timely resolution.
- Supporting customers throughout their lifecycle to deliver an exceptional experience.
- Platform & System Administration
- Configuring customer accounts and operational systems.
- Supporting the ongoing administration of customer platforms and services.
- Maintaining accurate customer records and implementation documentation.
- Reporting & Insights
- Producing customer reports and utilisation data.
- Supporting customer review meetings with reporting and presentation materials.
- Analysing customer feedback and identifying opportunities for service improvements.
- Continuous Improvement
- Working collaboratively with Operations, Sales, Product and Customer Success teams.
- Supporting process improvement initiatives that enhance customer experience and operational efficiency.
About You
We're looking for someone who is proactive, organised and passionate about delivering outstanding customer experiences.
You'll ideally have
✅ Experience within implementation, onboarding, customer success, service delivery, operations or project coordination.
✅ Excellent organisational and time management skills.
✅ Strong communication and stakeholder management abilities.
✅ Experience using Microsoft 365 and CRM or operational systems.
✅ A high level of attention to detail and problem-solving capability.
✅ The ability to manage multiple priorities in a fast-paced environment.
Why Join Si SU Health?
- Make a meaningful impact on workplace health and wellbeing.
- Be part of a collaborative and supportive team.
- Gain exposure across Operations, Customer Success, Product and Sales functions.
- Flexible and hybrid working environment.
- Opportunity to contribute to a growing international health technology business.
Customer Implementation Manager in Norwich employer: SiSU Health UK
At SiSU Health, we pride ourselves on being a purpose-driven employer that values collaboration and employee growth. As an Operations Coordinator, you'll be part of a supportive team dedicated to making health information accessible, with opportunities for professional development and the chance to contribute to meaningful projects. Enjoy the flexibility of a fully remote role while working in a dynamic environment that encourages innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Manager in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SiSU Health UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SiSU Health UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Implementation Manager in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SiSU Health UK:Your cover letter is your chance to shine! Tell us why you want to work at SiSU Health UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SiSU Health UK!
How to prepare for a job interview at SiSU Health UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
