At a Glance
- Tasks: Lead ecommerce strategy and optimise customer experience for a fast-growing womenswear brand.
- Company: Join Sisters & Seekers, a vibrant and innovative fashion brand with global reach.
- Benefits: Enjoy 50% off products, 20 days holiday, and a fun team culture.
- Other info: Dynamic environment with opportunities for career progression and personal development.
- Why this job: Be part of a creative team and make a real impact in the fashion industry.
- Qualifications: Proven ecommerce leadership experience and strong analytical skills required.
The predicted salary is between 49500 - 60500 £ per year.
About The Role
You will be working for the high growth womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level.
We are based near Chester but have a global reach with customers all over the world.
We are looking for an ambitious, driven and passionate individual who is looking to develop their career in a dynamic and expanding team at Seekers HQ.
This position is a full-time role based in the office through Monday to Friday, with the opportunity to immerse yourself in the lively Sisters & Seekers team, experience staff and community events, and if you’re camera ready, to be a part of our viral Tik Tok videos!
Want to see more of what goes on behind the scenes?
Give this a watch: https://www. tiktok. com/@sistersandseekers
Key Responsibilities
- Ecommerce & Trading
- Own the ecommerce strategy, ensuring the website delivers against revenue, profitability and customer experience objectives.
- Lead the day-to-day trading of the website, monitoring performance, identifying opportunities and responding quickly to trading trends.
- Develop and deliver the ecommerce roadmap, prioritising enhancements that improve customer experience and commercial performance.
- Optimise onsite merchandising, navigation, search, product pages and checkout to maximise conversion and average order value.
- Deliver regular trading reports, providing insight into performance and clear actions to drive growth.
- CRM
- Own the CRM strategy, delivering campaigns that increase customer engagement, repeat purchase and lifetime value.
- Develop customer segmentation and personalised customer journeys across email and app push.
- Build automated lifecycle programmes including welcome, browse abandonment, basket abandonment, post-purchase and win-back journeys.
- Monitor CRM performance, continually testing and optimising campaigns to improve engagement and revenue contribution.
- Customer Experience & Optimisation
- Champion a seamless end-to-end customer journey across all digital touchpoints.
- Use data, analytics and customer insight to identify opportunities to improve conversion, customer satisfaction and retention.
- Work closely with Customer Service to understand customer feedback and implement improvements.
- Partner with Marketing, Buying, Creative and Operations to ensure campaigns, product launches and promotions are executed effectively.
- Manage relationships with external agencies and technology partners where required.
- Lead and develop the Ecommerce and CRM function, creating a high-performing team focused on continuous improvement and commercial success.
Skills & Experience
- Proven experience in an ecommerce leadership role within fashion, retail or a high-growth consumer brand.
- Strong commercial understanding of ecommerce trading, merchandising and CRM.
- Experience managing Shopify Plus (or a similar ecommerce platform) and CRM platforms such as Klaviyo.
- Strong analytical skills with experience using ecommerce reporting tools to inform decision-making.
- Experience improving conversion, customer retention and lifetime value through testing and optimisation.
- A collaborative leader with excellent communication skills and the ability to thrive in a fast-paced, entrepreneurial environment.
- Success Measures
- Growth in profitable ecommerce revenue
- Improved conversion rate and average order value
- Increased CRM revenue, customer retention and lifetime value
- Successful delivery of the ecommerce roadmap
- Continuous improvement in customer experience and digital performance.
A leading womenswear fashion ecommerce company based near Chester.
We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK.
Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company.
- Initial screening interview call
- If shortlisted, you will be invited to an in-person interview at our HQ
We also offer
- 50% off all products for you & family.
- 20 days Holiday + Bank Holidays.
- Gifted additional holidays (your Birthday and an additional day off at Christmas).
- Free on-site parking.
- Medical Cash Plan.
- Career progression, masterclasses and personal development plans.
- Fun, close-knit and energetic team culture.
- Collaborative and creative culture where your ideas drive impact.
- #J-18808-Ljbffr
Head Of Ecommerce in Chester employer: Sisters and Seekers
Sisters and Seekers is an exceptional employer that fosters a vibrant workplace culture, perfect for those passionate about creating engaging brand experiences. Located near Chester, we offer our employees generous perks such as 50% off products and ample opportunities for career development, making it an ideal environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Ecommerce in Chester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Sisters and Seekers are looking for when hiring for a Head Of Ecommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Sisters and Seekers for the Head Of Ecommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Sisters and Seekers as a Head Of Ecommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Sisters and Seekers’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head Of Ecommerce.
We think you need these skills to ace Head Of Ecommerce in Chester
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Sisters and Seekers, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Sisters and Seekers's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Sisters and Seekers. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Sisters and Seekers
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Sisters and Seekers uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Sisters and Seekers. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
