At a Glance
- Tasks: Support customers with enquiries and resolve issues in a fast-paced fashion environment.
- Company: Join a rapidly growing womenswear brand with a creative and visionary team.
- Benefits: Enjoy 50% off products, 28 days holiday, and career progression opportunities.
- Other info: Flexible hours available, perfect for students or those seeking seasonal work.
- Why this job: Be part of a dynamic team and make a real impact in the fashion industry.
- Qualifications: Friendly, adaptable, and customer-focused individuals are encouraged to apply.
The predicted salary is between 27000 - 33000 £ per year.
You will be working for the high growth womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level.
We are based near Chester but have a global reach with customers all over the world.
We are looking for an ambitious, driven and passionate individual who is looking to develop their career in a dynamic and expanding team at Seekers HQ.
Give this a watch: 🎬 https://www. tiktok. com/@sistersandseekers
About The Role
We’re looking for friendly, caring and professional individuals to join us, supporting our team during our busy peak period.
This is a flexible opportunity that could suit students, people looking for seasonal work or someone looking to gain experience in a busy fashion environment.
Flexibility is key.
When applying, we’d love you to let us know which days of the week you’re available to work and how many hours you’re able to support us, so we can understand how you could best fit into our team during peak.
Weekend availability will be particularly valuable during our peak period.
The initial opportunity is expected to run from October to February, with the possibility of an extension or permanent opportunities depending on business needs and individual circumstances.
If you’re approachable, adaptable, customer-focused and enjoy helping people, we’d love to hear from you — whatever your availability, tell us what you can offer.
Key Responsibilities
- Respond to customer enquiries via, email and other channels.
- Resolve customer queries and complaints professionally and efficiently.
- Provide accurate information and support to customers.
- Liaise with internal teams to resolve issues.
- Deliver a consistently high standard of customer service.
- Measures of Success
- High levels of customer satisfaction.
- Queries resolved promptly and effectively.
- Positive customer feedback.
- Meeting agreed response and resolution times.
- Accurate processing and record keeping.
- Consistently meeting customer service targets.
- Effective teamwork and communication
Industry
A leading womenswear fashion ecommerce company based near Chester.
We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK.
💒 Company size: 80+
Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company.
- 2-3 Stage Interview
- Initial screening interview call
If shortlisted, you will be invited to a open interview event where shortlisted candidates will participate in practical tasks and group exercises.
These activities are designed to help us better understand your skills, experience, and suitability for the role.
This interactive session will form an important part of our selection process.
We also offer
50% off all products for you & family.
28 days Holiday
Gifted additional holidays (your Birthday and an additional day off at Christmas).
Free on-site parking
Medical Cash Plan.
Employer Pension Scheme.
Career progression, masterclasses and personal development plans.
Fun, close-knit and energetic team culture.
Collaborative and creative culture where your ideas drive impact.
Apple Mac or Microsoft Hardware.
Customer Service Representative in Chester employer: Sisters and Seekers
Sisters & Seekers is an exceptional employer, offering a vibrant and creative work environment where employees can thrive in the fast-paced world of fashion. With a strong focus on personal development, team collaboration, and a supportive culture, you will have the opportunity to grow your career while enjoying unique perks such as 50% off products, flexible working hours, and engaging community events. Located near Chester, our close-knit team fosters a sense of belonging, making it an exciting place to contribute to innovative campaigns and projects.
