Customer Service Representative in Cheshire, Chester

You will be working for the high growth womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level. We are based near Chester but have a global reach with customers all over the world. We are looking for an ambitious, driven and passionate individual who is looking to develop their career in a dynamic and expanding team at Seekers HQ.

We’re looking for friendly, caring and professional individuals to join us, supporting our team during our busy peak period. This is a flexible opportunity that could suit students, people looking for seasonal work or someone looking to gain experience in a busy fashion environment. Flexibility is key. When applying, we’d love you to let us know which days of the week you’re available to work and how many hours you’re able to support us, so we can understand how you could best fit into our team during peak. Weekend availability will be particularly valuable during our peak period. The initial opportunity is expected to run from October to February, with the possibility of an extension or permanent opportunities depending on business needs and individual circumstances. If you’re approachable, adaptable, customer-focused and enjoy helping people, we’d love to hear from you — whatever your availability, tell us what you can offer.

Key Responsibilities

• Respond to customer enquiries via email and other channels.
• Resolve customer queries and complaints professionally and efficiently.
• Provide accurate information and support to customers.
• Liaise with internal teams to resolve issues.
• Deliver a consistently high standard of customer service.

Measures of Success

• High levels of customer satisfaction.
• Queries resolved promptly and effectively.
• Positive customer feedback.
• Meeting agreed response and resolution times.
• Accurate processing and record keeping.
• Consistently meeting customer service targets.
• Effective teamwork and communication.

A leading womenswear fashion ecommerce company based near Chester. We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK. Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company.

2-3 Stage Interview

• Initial screening interview call.
• If shortlisted, you will be invited to an open interview event where shortlisted candidates will participate in practical tasks and group exercises. These activities are designed to help us better understand your skills, experience, and suitability for the role. This interactive session will form an important part of our selection process.

We also offer:

• 50% off all products for you & family.
• 28 days Holiday.
• Gifted additional holidays (your Birthday and an additional day off at Christmas).
• Free on-site parking.
• Medical Cash Plan.
• Employer Pension Scheme.
• Career progression, masterclasses and personal development plans.
• Fun, close-knit and energetic team culture.
• Collaborative and creative culture where your ideas drive impact.
• Apple Mac or Microsoft Hardware.