At a Glance
- Tasks: Support customers with enquiries and resolve issues in a fast-paced fashion environment.
- Company: Join a rapidly growing womenswear brand with a creative and visionary team.
- Benefits: Enjoy 50% off products, 28 days holiday, and career progression opportunities.
- Other info: Flexible hours available, perfect for students or those seeking seasonal work.
- Why this job: Be part of a dynamic team and make a real impact in the fashion industry.
- Qualifications: Friendly, adaptable, and customer-focused individuals are encouraged to apply.
The predicted salary is between 27000 - 33000 £ per year.
You will be working for the high growth womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level.
We are based near Chester but have a global reach with customers all over the world.
We are looking for an ambitious, driven and passionate individual who is looking to develop their career in a dynamic and expanding team at Seekers HQ.
Give this a watch: 🎬 https://www. tiktok. com/@sistersandseekers
About The Role
We’re looking for friendly, caring and professional individuals to join us, supporting our team during our busy peak period.
This is a flexible opportunity that could suit students, people looking for seasonal work or someone looking to gain experience in a busy fashion environment.
Flexibility is key.
When applying, we’d love you to let us know which days of the week you’re available to work and how many hours you’re able to support us, so we can understand how you could best fit into our team during peak.
Weekend availability will be particularly valuable during our peak period.
The initial opportunity is expected to run from October to February, with the possibility of an extension or permanent opportunities depending on business needs and individual circumstances.
If you’re approachable, adaptable, customer-focused and enjoy helping people, we’d love to hear from you — whatever your availability, tell us what you can offer.
Key Responsibilities
- Respond to customer enquiries via, email and other channels.
- Resolve customer queries and complaints professionally and efficiently.
- Provide accurate information and support to customers.
- Liaise with internal teams to resolve issues.
- Deliver a consistently high standard of customer service.
- Measures of Success
- High levels of customer satisfaction.
- Queries resolved promptly and effectively.
- Positive customer feedback.
- Meeting agreed response and resolution times.
- Accurate processing and record keeping.
- Consistently meeting customer service targets.
- Effective teamwork and communication
Industry
A leading womenswear fashion ecommerce company based near Chester.
We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK.
💒 Company size: 80+
Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company.
- 2-3 Stage Interview
- Initial screening interview call
If shortlisted, you will be invited to a open interview event where shortlisted candidates will participate in practical tasks and group exercises.
These activities are designed to help us better understand your skills, experience, and suitability for the role.
This interactive session will form an important part of our selection process.
We also offer
50% off all products for you & family.
28 days Holiday
Gifted additional holidays (your Birthday and an additional day off at Christmas).
Free on-site parking
Medical Cash Plan.
Employer Pension Scheme.
Career progression, masterclasses and personal development plans.
Fun, close-knit and energetic team culture.
Collaborative and creative culture where your ideas drive impact.
Apple Mac or Microsoft Hardware.
Customer Service Representative in Birkenhead employer: Sisters and Seekers
Sisters & Seekers is an exceptional employer, offering a vibrant and creative work environment where employees can thrive in the fast-paced world of fashion. With a strong focus on personal development, team collaboration, and a supportive culture, you will have the opportunity to grow your career while enjoying unique perks such as 50% off products, flexible working hours, and engaging community events. Located near Chester, our close-knit team fosters a sense of belonging, making it an exciting place to contribute to innovative campaigns and projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Birkenhead
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Sisters and Seekers.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Sisters and Seekers.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Sisters and Seekers.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Sisters and Seekers!
We think you need these skills to ace Customer Service Representative in Birkenhead
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Sisters and Seekers, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Sisters and Seekers!
How to prepare for a job interview at Sisters and Seekers
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Sisters and Seekers that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Sisters and Seekers during this peak time and how you can be an asset to their team.
