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- Tasks: Supervise outbound fulfilment operations, ensuring orders are picked, packed, and dispatched accurately.
- Company: Join a fast-growing, fashion-led brand with a dynamic culture.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Play a key role in delivering excellent customer experiences in a high-energy environment.
- Qualifications: Experience in warehouse operations and team leadership is preferred.
- Other info: Be part of a supportive team and thrive in a fast-paced setting.
The Fulfilment Supervisor is responsible for the day-to-day supervision of outbound fulfilment operations, ensuring customer orders are picked, packed, and dispatched accurately and on time. This role leads warehouse operatives on shift, maintains operational pace and standards on the warehouse floor, and works closely with Stock Control Team Leaders to support stock level accuracy and availability. The Fulfilment Supervisor plays a key role in protecting service levels during both core trading and peak periods.
Key Responsibilities
- Fulfilment & Dispatch Operations
- Supervise picking, packing, and dispatch activity to meet service expectations
- Ensure orders are processed in line with agreed cut-off times and SLAs
- Monitor workflow throughout the shift and reallocate labour as required
- Act quickly on exceptions, system issues, or failed actions
- Maintain clear, organised dispatch and pick areas
- OTIF & Service Performance
- Take ownership of on-time, in-full delivery performance for outbound orders
- Identify and resolve causes of service delays or fulfilment failures
- Escalate risks to service or customer experience promptly
- Stock Accuracy & Availability
- Work closely with Stock Control Team Leaders to maintain stock level accuracy
- Highlight stock discrepancies, shortages, or location issues identified during fulfilment
- Support stock checks and investigations where required
- Ensure operational discipline is followed to protect stock integrity during picking and packing
- Team Leadership & Operational Standards
- Lead, coach, and support warehouse operatives during shifts
- Ensure SOPs, checks, and logs are followed consistently
- Maintain a safe, organised, and productive working environment
- Promote a culture of accountability, pace, and attention to detail
- Key Holder Responsibilities
- Act as a key holder for the warehouse facility
- Open and close the site in line with operational requirements
- Ensure site security procedures are followed at all times
Working Pattern & Flexibility
This role will primarily operate during standard warehouse hours. Occasional evening and weekend work will be required during peak trading periods, including promotions and seasonal demand.
Skills & Experience
- Previous experience in a warehouse, fulfilment, or distribution environment
- Experience supervising or leading operational teams is highly desirable
- Strong understanding of e-commerce or DTC fulfilment operations
- Confident using warehouse systems and operational tools
Personal Attributes
- Highly organised with strong attention to detail
- Calm and proactive under pressure
- Hands-on leadership style with a strong sense of ownership
- Reliable, trustworthy, and comfortable taking responsibility
Why Join Sisters & Seekers
- Be part of a fast-growing, fashion-led brand
- Play a key role in delivering an excellent customer experience
- Work in a dynamic, high-energy operational environment
- Opportunity to grow with the business as operations scale
Fulfilment Supervisor in Deeside employer: Sisters and Seekers Limited
Contact Detail:
Sisters and Seekers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Supervisor in Deeside
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry, especially those working in fulfilment or warehouse roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their operations, values, and recent news. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Show off your leadership skills during interviews! Share specific examples of how you've led teams or improved processes in previous roles. This will highlight your hands-on approach and ability to maintain operational standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fulfilment Supervisor in Deeside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fulfilment Supervisor role. Highlight your experience in warehouse operations and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your understanding of e-commerce fulfilment operations.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your hands-on leadership style and any relevant experiences. We love seeing examples of how you've motivated and supported your team in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Sisters and Seekers Limited
✨Know Your Fulfilment Operations
Make sure you understand the ins and outs of fulfilment operations. Brush up on how orders are picked, packed, and dispatched. Being able to discuss specific processes and how you’ve improved them in past roles will show your expertise.
✨Demonstrate Leadership Skills
As a Fulfilment Supervisor, you'll be leading a team. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your hands-on leadership style and how you maintain operational standards.
✨Be Ready for Problem-Solving
Expect questions about how you handle exceptions or service delays. Think of specific instances where you identified issues and resolved them quickly. This will showcase your proactive approach and ability to maintain service levels.
✨Show Your Organisational Skills
Being highly organised is key in this role. Prepare to discuss how you manage workflow and ensure stock accuracy. Bring examples of how you’ve maintained an organised working environment and how that contributed to operational success.
