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- Tasks: Supervise outbound fulfilment operations, ensuring orders are picked, packed, and dispatched accurately.
- Company: Join a fast-growing, fashion-led brand with a dynamic culture.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Make a real impact on customer experience in a high-energy environment.
- Qualifications: Experience in warehouse operations and team leadership is preferred.
- Other info: Be part of a supportive team and thrive in a fast-paced setting.
The predicted salary is between 29000 - 40600 £ per year.
Industry: Fashion Retail
Warehouse Hours: 35 hours over standard warehouse hours with flexibility to cover peak periods.
Salary: Circa £29,000
Applications: CV and Covering Letter
Reporting To: Warehouse Manager
Role Purpose
The Fulfilment Supervisor is responsible for the day-to-day supervision of outbound fulfilment operations, ensuring customer orders are picked, packed, and dispatched accurately and on time. This role leads warehouse operatives on shift, maintains operational pace and standards on the warehouse floor, and works closely with Stock Control Team Leaders to support stock level accuracy and availability. The Fulfilment Supervisor plays a key role in protecting service levels during both core trading and peak periods.
Key Responsibilities
- Fulfilment & Dispatch Operations
- Supervise picking, packing, and dispatch activity to meet service expectations
- Ensure orders are processed in line with agreed cut-off times and SLAs
- Monitor workflow throughout the shift and reallocate labour as required
- Act quickly on exceptions, system issues, or failed actions
- Maintain clear, organised dispatch and pick areas
- OTIF & Service Performance
- Take ownership of on-time, in-full delivery performance for outbound orders
- Identify and resolve causes of service delays or fulfilment failures
- Escalate risks to service or customer experience promptly
- Stock Accuracy & Availability
- Work closely with Stock Control Team Leaders to maintain stock level accuracy
- Highlight stock discrepancies, shortages, or location issues identified during fulfilment
- Support stock checks and investigations where required
- Ensure operational discipline is followed to protect stock integrity during picking and packing
- Team Leadership & Operational Standards
- Lead, coach, and support warehouse operatives during shifts
- Ensure SOPs, checks, and logs are followed consistently
- Maintain a safe, organised, and productive working environment
- Promote a culture of accountability, pace, and attention to detail
- Key Holder Responsibilities
- Act as a key holder for the warehouse facility
- Open and close the site in line with operational requirements
- Ensure site security procedures are followed at all times
Working Pattern & Flexibility
This role will primarily operate during standard warehouse hours. Occasional evening and weekend work will be required during peak trading periods, including promotions and seasonal demand.
Skills & Experience
- Previous experience in a warehouse, fulfilment, or distribution environment
- Experience supervising or leading operational teams is highly desirable
- Strong understanding of e-commerce or DTC fulfilment operations
- Confident using warehouse systems and operational tools
Personal Attributes
- Highly organised with strong attention to detail
- Calm and proactive under pressure
- Hands-on leadership style with a strong sense of ownership
- Reliable, trustworthy, and comfortable taking responsibility
Why Join Sisters & Seekers
- Be part of a fast-growing, fashion-led brand
- Play a key role in delivering an excellent customer experience
- Work in a dynamic, high-energy operational environment
- Opportunity to grow with the business as operations scale
Locations
Fulfilment Supervisor in Deeside, Wales employer: Sisters and Seekers Limited
Contact Detail:
Sisters and Seekers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Supervisor in Deeside, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry, especially those working in fulfilment or warehouse roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company and its operations, especially their fulfilment processes. Show us you understand what it takes to keep things running smoothly on the warehouse floor.
✨Tip Number 3
Practice your leadership skills! Be ready to share examples of how you've led teams in the past. We want to see your hands-on approach and how you handle pressure while keeping everyone motivated.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fulfilment Supervisor in Deeside, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fulfilment Supervisor role. Highlight your experience in warehouse operations and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your understanding of e-commerce fulfilment operations.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your hands-on leadership style. Share examples of how you've successfully managed teams in the past and maintained operational standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sisters and Seekers Limited
✨Know Your Fulfilment Operations
Make sure you understand the ins and outs of fulfilment operations. Brush up on how orders are picked, packed, and dispatched. Being able to discuss specific processes and how you’ve managed them in the past will show that you’re ready to hit the ground running.
✨Demonstrate Leadership Skills
As a Fulfilment Supervisor, you'll be leading a team. Prepare examples of how you've successfully led teams in previous roles. Think about times when you’ve motivated others or resolved conflicts, as these stories will highlight your hands-on leadership style.
✨Be Ready for Problem-Solving
Expect questions about how you handle challenges, especially regarding service delays or stock discrepancies. Have a few scenarios in mind where you identified a problem, took action, and achieved a positive outcome. This will showcase your proactive approach under pressure.
✨Show Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in stock levels and order fulfilment. You might even want to mention any systems or tools you’ve used to maintain high standards, as this will demonstrate your organisational skills.
