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- Tasks: Support e-commerce operations and manage product launches for trendy fashion brands.
- Company: Join a fast-growing international company based in London.
- Benefits: Gain valuable experience in e-commerce and customer service within a dynamic team.
- Why this job: Be part of an exciting journey in the fashion industry and make a real impact.
- Qualifications: Experience with Shopify and a passion for e-commerce is a plus.
- Other info: Perfect for self-starters who thrive in a collaborative, fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.
The main responsibilities for the role are:
- Support the e-commerce team with product launches, ensuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
- Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
- Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
- Support with weekly and monthly trade reporting.
- Operate CMS tools including Shopify and connected apps.
- Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
- Communicate effectively and efficiently with couriers to resolve any issues.
- Provide help to Sister Jane Townhouse team when required.
The ideal candidate profile:
- Previous experience or working knowledge of Shopify and e-commerce platforms.
- Previous customer service experience in fashion industry, in store or online.
- Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
- Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
- Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.
- Well-organised and efficient with good time-management and prioritisation.
- A self-starter and motivated person, who can demonstrate initiative and can work independently when needed.
- A team player who likes to work in a very dynamic and international environment.
Right to work in the UK.
E-commerce Assistant in London employer: Sister Jane
Contact Detail:
Sister Jane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce industry, especially those who work at Sister Jane or Ghospell. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you've got experience with Shopify or customer service, make sure to highlight that in conversations. Share specific examples of how you've improved processes or enhanced customer experiences.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Keep an eye on our website and apply as soon as you see something that fits. The early bird catches the worm, right?
✨Tip Number 4
Prepare for interviews by researching the brands. Understand their values, products, and customer base. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
We think you need these skills to ace E-commerce Assistant in London
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let us know why you're excited about e-commerce! Share any relevant experiences or projects that highlight your enthusiasm and understanding of the industry.
Be Organised and Clear: We love a well-structured application! Make sure your CV and cover letter are easy to read, with clear headings and bullet points. This shows us you’re organised, just like we need in this role.
Highlight Relevant Experience: Don’t forget to mention any experience you have with Shopify or customer service in the fashion industry. Tailor your application to reflect how your skills align with what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sister Jane
✨Know Your E-commerce Stuff
Make sure you brush up on your knowledge of e-commerce platforms, especially Shopify. Familiarise yourself with how product launches work and what visual merchandising entails. Being able to discuss these topics confidently will show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves supervising a customer service team, be ready to share examples of your previous experience in customer service. Highlight any specific situations where you resolved issues or improved customer satisfaction, especially in the fashion industry.
✨Demonstrate Your Analytical Mindset
Prepare to talk about your analytical skills and how you've used data to make decisions in past roles. If you have experience with tools like Google Analytics or Mailchimp, mention how you've leveraged them to improve performance or drive sales.
✨Be Organised and Ready to Prioritise
This role requires excellent time management and organisation. Think of examples where you've successfully managed multiple tasks or projects at once. Showing that you can prioritise effectively will reassure the interviewers that you can handle the dynamic nature of the job.