At a Glance
- Tasks: Support e-commerce operations and enhance customer service for a vibrant fashion brand.
- Company: Join a fast-growing international company based in London.
- Benefits: Gain valuable experience in e-commerce and customer service within a dynamic team.
- Other info: Work in a collaborative environment with opportunities for personal growth.
- Why this job: Be part of an exciting journey in the fashion industry and make a real impact.
- Qualifications: Experience with Shopify and a passion for e-commerce is essential.
The predicted salary is between 30000 - 42000 € per year.
This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.
The main responsibilities for the role are:
- Support the e-commerce team with product launches, ensuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
- Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
- Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
- Support with weekly and monthly trade reporting.
- Operate CMS tools including Shopify and connected apps.
- Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
- Communicate effectively and efficiently with couriers to resolve any issues.
- Provide help to Sister Jane Townhouse team when required.
The ideal candidate profile:
- Previous experience or working knowledge of Shopify and e-commerce platforms.
- Previous customer service experience in the fashion industry, in store or online.
- Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
- Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
- Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.
- Well-organised and efficient with good time-management and prioritisation.
- A self-starter and motivated person, who can demonstrate initiative and can work independently when needed.
- A team player who likes to work in a very dynamic and international environment.
- Right to work in the UK.
E-commerce Assistant employer: Sister Jane
Join a vibrant and innovative team at our fast-growing international company in London, where your passion for e-commerce and customer service will thrive. We offer a supportive work culture that values collaboration and creativity, alongside opportunities for professional growth and development. With a focus on employee well-being and a dynamic environment, you'll be part of a company that encourages you to make a meaningful impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with Shopify and any successful projects you've worked on. This will make you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by researching the company and its e-commerce platforms. Be ready to discuss how you can improve their customer service and website performance based on your insights.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace E-commerce Assistant
Some tips for your application 🫡
Show Your Passion for E-commerce:When writing your application, let us know why you're passionate about e-commerce! Share any relevant experiences or projects that highlight your enthusiasm and understanding of the industry.
Be Organised and Clear:We love a well-structured application! Make sure your CV and cover letter are easy to read, with clear headings and bullet points. This shows us you’re organised, just like we need in the role!
Highlight Relevant Experience:Don’t forget to mention any experience you have with Shopify or customer service in the fashion industry. Tailor your application to reflect how your skills align with the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sister Jane
✨Know Your E-commerce Stuff
Make sure you brush up on your knowledge of e-commerce platforms, especially Shopify. Familiarise yourself with how product launches work and what visual merchandising entails. Being able to discuss these topics confidently will show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves supervising a customer service team, be prepared to share examples of your previous experience in customer service, particularly in the fashion industry. Highlight any specific situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Your Analytical Mindset
The job requires strong analytical skills, so come ready to discuss how you've used data in past roles. Whether it's through Google Analytics or trade reporting, be prepared to explain how you summarised data and made decisions based on it.
✨Be a Team Player
This position is all about collaboration, so emphasise your ability to work well in a team. Share experiences where you’ve successfully worked with others in a dynamic environment, and don’t forget to mention your adaptability and initiative!
