This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.
The main responsibilities for the role are:
-
Support the e-commerce team with product launches, insuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
-
Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
-
Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
-
Support with weekly and monthly trade reporting.
-
Operate CMS tools including, Shopify and connected apps.
-
Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
-
Communicate effectively and efficiently with couriers to resolve any issues.
-
Provide help to E-Com Operations when required.
The ideal candidate profile:
-
Previous experience or working knowledge of Shopify and e-commerce platforms.
-
Previous customer service experience in fashion industry, in store or online.
-
Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
-
Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
-
Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.
-
Well-organised and efficient with good time-management and prioritisation.
-
A self-starter and motivated person, who can demonstrate initiative and can work independently when needed.
-
A team player who likes to work in a very dynamic and international environment.
-
Right to work in the UK.
#J-18808-Ljbffr
E-commerce Assistant in City of London employer: Sister Jane
Sister Jane is an exceptional employer located in the vibrant heart of London, offering a dynamic work culture that fosters creativity and innovation. As a Fashion AI Innovator & Creative Tech Builder, you will have the opportunity to shape the future of fashion technology while enjoying a collaborative environment that prioritises employee growth and development. With access to cutting-edge tools and a commitment to meaningful projects, Sister Jane stands out as a rewarding place for those looking to make a significant impact in the industry.
