Pan-EMEA Channel Account Manager

Zoom is hiring a Pan-EMEA Channel Account Manager to drive sales growth and build strategic partnerships. Key responsibilities include developing go-to-market strategies, aligning sales efforts, managing partner relationships, and creating business plans, with a focus on Communications/AI technologies.

The ideal candidate excels in business planning, partner consultancy, and surpassing sales targets, with experience in large-scale partner collaboration across functions. This role requires strategic thinking, relationship-building expertise, and a deep understanding of technology solutions to support Zoom’s success in the EMEA region.

• Develop and execute strategic go-to-market plans to drive revenue growth, increase market share, and achieve sales targets.
• Monitor sales metrics, analyze performance data, and implement corrective actions to ensure continuous improvement.
• Prepare regular sales forecasts, progress reports, and presentations for executive leadership.
• Build and maintain solid relationships with Channel Partners, Global/Regional Integrators, and key stakeholders.
• Work across the EMEA region, leveraging your network to establish new business opportunities.
• Coordinate and motivate cross-functional teams to align sales efforts with organisational objectives.
• Demonstrate deep knowledge of the full Zoom platform with specific focus on Contact Center and UCaaS solutions.
• Articulate compelling value propositions and address customer pain points effectively.
• Stay informed of industry trends, competitor landscapes, and customer insights.
• Collaborate with marketing, product management, and other internal teams.
• Contribute to developing compelling sales collateral and driving product innovation, ensuring alignment across all business functions to maximise market impact.

• Studied Business Administration, Sales, Marketing, or related field.
• 10 years of experience in sales leadership with a proven track record of exceeding targets and driving business growth.
• Understanding of contact centre/UCaaS technologies, industry trends, and customer needs.
• Ability to build and maintain strategic relationships with multi-regional Systems Integrators and key partners.
• Strong communication, negotiation, and presentation skills.
• Mindset with the ability to translate data into actionable insights.
• Results-oriented approach with passion for achieving measurable outcomes.

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role—Hybrid, Remote, or In-Person—is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.