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- Tasks: Manage CRM campaigns, analyse performance, and create engaging customer events.
- Company: Join a luxury brand focused on innovative customer engagement.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Perfect for self-motivated individuals ready to make an impact.
- Why this job: Be part of a team that drives customer loyalty and creates memorable experiences.
- Qualifications: 1-3 years of CRM experience; a passion for customer engagement is key.
The predicted salary is between 30000 - 40000 £ per year.
The CRM Executive United Kingdom & Ireland leads end-to-end email marketing, event activations, and VIP client engagement across retail partners. You will deliver CRM campaigns aligned to commercial targets, optimise performance through insight and reporting, and support the development of new initiatives. You will also create marketing collateral, and plan and execute customer events. The role also includes financial, reporting, and administrative responsibilities.
Key Responsibilities:
- CRM Campaign Management: Define customer targeting aligned to campaign objectives. Collaborate with marketing and trading teams to ensure cohesive, customer-centric messaging aligned with clienteling initiatives. Continuously improve segmentation, automation flows, and campaign performance through testing and analysis. Collaborate with local and global teams to brief the creation of newsletters.
- Insight & Reporting: Analyse campaign performance and deliver clear, actionable recommendations. Propose and implement A/B testing to drive optimisation. Monitor competitor activity and identify opportunities to increase customer retention and value. Support 360° retail activations across stores and with Beauty Consultants.
- VIP, Personal Shopping & Events Strategy: Develop and support VIP client strategies to grow and retain top-tier customers in flagship stores. Deliver loyalty initiatives and explore new engagement opportunities for high-value clients. Lead the creation and distribution of event collateral and toolkits. Support the development and execution of event strategies.
- Data & Loyalty Programme Management: Manage the in-store loyalty programme and data capture tools, liaising with global teams for IT support and troubleshooting. Oversee database updates and ensure timely issue resolution with HQ. Lead CRM setup for new store openings, including database growth strategies and targets. Deliver monthly performance reporting, reviewing KPIs with Regional Managers. Manage loyalty gift fulfilment.
- Marketing: Act as the key contact for field teams to cascade information regarding launches, campaigns, and upcoming activities. Brief creative teams for marketing collateral (bounce-back cards, signage, beauty rooms). Ensure timely production and distribution of materials.
Job Requirements:
- 1-3 years of CRM experience, preferably within a luxury brand (experience in beauty is a nice-to-have, but not a necessity).
- Experience in both online and offline CRM (including email marketing and in-store events).
- A self-motivated, highly organised individual with a 'can-do' attitude who can take ownership of projects.
- A 'customer-first' mindset with the ability to identify challenges and find solutions.
CRM Assistant in London employer: Sisley Paris
Contact Detail:
Sisley Paris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss your past CRM experiences and how they relate to the role. Bring examples of successful campaigns you've worked on to the table.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Use our website to find roles that excite you and tailor your approach to each one. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the position.
We think you need these skills to ace CRM Assistant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Assistant role. Highlight your relevant experience in email marketing, event management, and customer engagement. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how you can contribute to our team. Be sure to mention any specific campaigns or projects you've worked on that relate to the job.
Showcase Your Analytical Skills: Since the role involves analysing campaign performance, make sure to include examples of how you've used data to drive decisions in past roles. We love candidates who can turn insights into action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Sisley Paris
✨Know Your CRM Basics
Before the interview, brush up on your CRM knowledge, especially in relation to email marketing and customer engagement. Be ready to discuss how you’ve used CRM tools in past roles and how they can drive campaign success.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed campaign performance in previous positions. Bring examples of A/B testing you've conducted and the insights gained from those experiences. This will demonstrate your ability to optimise campaigns effectively.
✨Demonstrate a Customer-First Mindset
Think of specific instances where you put the customer first in your work. Whether it was through improving customer retention or enhancing client engagement, be ready to share these stories to highlight your alignment with the company's values.
✨Be Ready to Collaborate
Since the role involves working with various teams, prepare examples of successful collaborations. Discuss how you’ve worked with marketing or trading teams to create cohesive messaging, as this will show your ability to work well in a team environment.