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- Tasks: Provide advanced tech support and troubleshoot complex issues for users.
- Company: Join a dynamic IT team focused on user satisfaction and performance.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech problems and helping others succeed.
- Qualifications: Degree in IT or related field with 2-4 years of desktop support experience.
- Other info: Collaborative environment with chances to mentor and grow your skills.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Responsibilities
- Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support.
Information Technology Support Engineer in Spennymoor employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Spennymoor
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a role like the L2 Desktop Support Technician. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those technical interviews by brushing up on your troubleshooting skills. Be ready to demonstrate your knowledge of Windows and Mac systems, as well as your ability to solve real-world problems. Practice makes perfect, so consider mock interviews with friends or colleagues.
✨Tip Number 3
Don’t forget to showcase your soft skills! As an IT Support Engineer, communication is key. Be prepared to discuss how you've built strong relationships with end users and ensured their satisfaction in previous roles. This will set you apart from other candidates.
✨Tip Number 4
Finally, apply through our website! We love seeing passionate candidates who are eager to join our team. Make sure your application reflects your experience and enthusiasm for the role, and don’t hesitate to follow up if you haven’t heard back after a week or two.
We think you need these skills to ace Information Technology Support Engineer in Spennymoor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, especially with Windows and Mac systems. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Let’s see your personality come through!
Show Off Your Problem-Solving Skills: In your application, mention specific examples of complex issues you've resolved in the past. We love seeing how you approach challenges, so share those success stories that demonstrate your analytical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with end-users. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think of examples where you've resolved complex issues or improved user satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company’s Tools
Research the company’s ticketing system and any remote support tools they use. If possible, get a feel for their IT policies and best practices. This shows initiative and helps you understand how you can fit into their existing processes.
