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- Tasks: Provide advanced tech support and troubleshoot complex issues for users.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Be part of a supportive culture that values problem-solving and innovation.
- Qualifications: Degree in IT or related field, plus basic racking and stacking skills required.
- Other info: Opportunity to mentor junior technicians and grow your tech career.
The predicted salary is between 28800 - 43200 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Specialist Support Officer (Permanent) employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Support Officer (Permanent)
✨Tip Number 1
Familiarise yourself with common troubleshooting techniques for both Windows and Mac systems. Being able to demonstrate your knowledge in diagnosing and resolving issues during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your understanding of network connectivity issues, especially LAN/WAN, Wi-Fi, and VPN. Having practical examples of how you've resolved similar issues in the past will show your capability in handling complex technical problems.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems and how you maintain accurate records of work performed. This is crucial for the role, and showcasing your organisational skills can make a strong impression.
✨Tip Number 4
Highlight any experience you have in training or mentoring junior technicians. This demonstrates your leadership potential and ability to collaborate effectively within a team, which is essential for this position.
We think you need these skills to ace Specialist Support Officer (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with desktop and laptop hardware and software. Emphasise any specific skills related to troubleshooting Windows and Mac computers.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about providing excellent technical support. Mention your experience with diagnosing complex issues and how you can contribute to user satisfaction at the company.
Showcase Relevant Skills: Clearly list your technical skills, such as familiarity with operating systems, network connectivity, and ticketing systems. Highlight any experience you have in training or mentoring junior technicians.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at SISL Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop and laptop hardware, software troubleshooting, and any specific tools or systems you've used. Highlight your familiarity with both Windows and Mac environments, as well as your ability to resolve complex technical issues.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to provide examples of how you've diagnosed and resolved advanced technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Emphasise Team Collaboration
Since this role involves working closely with IT team members, share experiences where you collaborated on projects or supported colleagues. Discuss how you communicate effectively and contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and decision-making. Practice responding to hypothetical situations related to network connectivity issues or user support challenges, demonstrating your analytical thinking and customer service focus.
