Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced tech support and troubleshoot complex issues for users.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while growing their skills.
- Qualifications: Degree in IT or related field, plus basic racking and stacking skills required.
- Other info: Opportunity to mentor junior technicians and work on exciting IT projects.
The predicted salary is between 28800 - 43200 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Locations
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Support Officer (Permanent)
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems and remote support applications can give you an edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows and Mac systems. Prepare to discuss specific examples of complex issues you've resolved in the past, as this will demonstrate your expertise.
✨Tip Number 3
Network connectivity is a key part of this role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. Be ready to explain how you've handled similar issues before.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Think of examples where you've contributed to projects or upgrades, as teamwork is essential in this position.
We think you need these skills to ace Specialist Support Officer (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with desktop and laptop hardware and software. Include specific examples of troubleshooting complex issues and any experience with Windows and Mac systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Specialist Support Officer role. Mention your qualifications and how they align with the key responsibilities outlined in the job description, such as providing second-level support and performing root cause analysis.
Showcase Relevant Skills: Emphasise your skills in diagnosing and resolving technical issues, as well as your ability to assist with network connectivity problems. Highlight any experience you have with ticketing systems and maintaining accurate records.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at SISL Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop and laptop support, especially with Windows and Mac systems. Highlight specific examples of complex issues you've resolved and the tools you used to diagnose and fix them.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to explain how you've tackled advanced technical problems in the past. This will show your analytical skills and ability to perform root cause analysis effectively.
✨Emphasise Team Collaboration
Since this role involves working closely with IT team members, be ready to share experiences where you collaborated on projects or upgrades. Discuss how you contributed to team success and maintained strong relationships with colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that present hypothetical technical issues. Practice articulating your thought process and the steps you would take to resolve these issues, demonstrating your troubleshooting expertise and user-centric approach.
