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- Tasks: Provide on-site IT support, troubleshoot issues, and assist with user training.
- Company: Join SISL Global, a dynamic company focused on innovative IT solutions.
- Benefits: Gain hands-on experience, travel opportunities, and collaborate with diverse teams.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in real-world IT environments.
- Qualifications: Looking for tech-savvy individuals with a passion for problem-solving and customer service.
- Other info: This is a 4-month project with potential for future opportunities.
Duration – 4 Month Project
Job Summary:
The IT support engineer is responsible for providing onsite support in installing and troubleshooting of customer’s IT infrastructure (EUC, Servers and Networking equipment).. The role will involve significant travel to customer site.
Key Responsibilities:
- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
- Browser troubleshooting
- Re-imaging laptops
- Maintaining inventory of equipment
- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
- Keep aging incidents under check
- Provide reports of open incidents and actions being taken to resolve those incidents.
SISL Global | Desktop Engineer employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SISL Global | Desktop Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific IT infrastructure and tools commonly used in the industry. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any previous experience you have with on-site support and troubleshooting, especially in environments similar to what we have at StudySmarter. Real-world examples can make a strong impression.
✨Tip Number 3
Since this role involves significant travel, be prepared to discuss your flexibility and willingness to travel for work. Sharing past experiences where you successfully managed travel logistics can set you apart.
✨Tip Number 4
Engage with our company culture by researching StudySmarter's values and mission. Showing that you align with our goals and are excited about contributing to our team can greatly enhance your candidacy.
We think you need these skills to ace SISL Global | Desktop Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Desktop Engineer position. Understand the key responsibilities and required skills, such as IT infrastructure support, troubleshooting, and user training.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in areas like on-site services, troubleshooting, and collaboration with business teams. Use specific examples that demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your experience with IT infrastructure, your ability to travel for onsite support, and how you can contribute to the team.
Highlight Technical Skills: In your application, emphasize your technical skills related to desktop support, Microsoft products, and any experience with Service-Now or similar incident management tools. This will show that you are well-prepared for the role.
How to prepare for a job interview at SISL Global
✨Show Your Technical Skills
Be prepared to discuss your experience with IT infrastructure, including EUC, servers, and networking equipment. Highlight specific examples of troubleshooting you've done in the past, especially with laptops and Microsoft products.
✨Demonstrate Your Customer Service Approach
Since this role involves significant customer interaction, be ready to share how you handle on-site support and user training. Discuss any previous experiences where you successfully resolved user issues or improved their experience.
✨Emphasize Collaboration
This position requires working with various business teams. Prepare to talk about how you've collaborated with others in past roles, particularly in IT project implementations or when addressing IT-related matters.
✨Prepare for Travel Questions
Given the travel requirements of the job, be ready to discuss your flexibility and willingness to travel. Share any relevant experiences that demonstrate your ability to manage time and responsibilities while on the road.
