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- Tasks: Provide advanced technical support and troubleshoot complex issues for end-users.
- Company: Join a dynamic IT team focused on delivering top-notch support and solutions.
- Benefits: Enjoy flexible working options, training opportunities, and a collaborative environment.
- Why this job: Be part of a tech-savvy culture that values innovation and user satisfaction.
- Qualifications: Requires an IT degree or equivalent experience; basic racking and stacking skills preferred.
- Other info: Opportunity to mentor junior technicians and work on exciting IT projects.
The predicted salary is between 36000 - 60000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Senior Specialist Support Officer employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist Support Officer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in desktop support. Being knowledgeable about current operating systems, software applications, and troubleshooting techniques will give you an edge during interviews.
✨Tip Number 2
Practice your problem-solving skills by simulating common technical issues you might encounter in this role. This will not only boost your confidence but also prepare you for potential scenario-based questions during the interview.
✨Tip Number 3
Network with professionals in the IT support field. Attend industry meetups or online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of past projects where you worked with a team. Highlighting your teamwork skills will demonstrate that you can effectively collaborate with IT team members at StudySmarter.
We think you need these skills to ace Senior Specialist Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with desktop and laptop hardware and software. Emphasise any specific skills related to troubleshooting Windows and Mac systems, as well as your ability to assist with network connectivity issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior Specialist Support Officer role. Mention your experience with second-level support and your approach to diagnosing complex technical issues. Use specific examples to demonstrate your problem-solving skills and user satisfaction focus.
Showcase Relevant Qualifications: Clearly list your educational background and any certifications related to IT or computer science. If you have equivalent work experience, make sure to detail that as well, especially if it includes mentoring junior technicians or maintaining IT policies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at SISL Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting both Windows and Mac systems. Highlight specific examples where you successfully resolved complex issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any specific technologies they use. This knowledge will allow you to tailor your answers and show that you are genuinely interested in how you can contribute to their team.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss your approach to diagnosing and resolving technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to perform root cause analysis.
✨Demonstrate Your Team Collaboration Skills
Since the role involves working closely with other IT team members, be ready to share examples of past collaborations. Discuss how you’ve contributed to projects or supported colleagues, highlighting your ability to build strong relationships within a team.
