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- Tasks: Provide advanced technical support and troubleshoot complex issues for end-users.
- Company: Join a dynamic IT team focused on delivering top-notch support and solutions.
- Benefits: Enjoy flexible working options, training opportunities, and a collaborative environment.
- Why this job: Be part of a tech-savvy culture that values innovation and user satisfaction.
- Qualifications: An IT degree or equivalent experience is required; basic racking and stacking skills are a plus.
- Other info: Opportunity to mentor junior technicians and work on exciting IT projects.
The predicted salary is between 36000 - 60000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Locations
Senior Specialist Support Officer employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist Support Officer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in desktop support. Being knowledgeable about current operating systems, software applications, and troubleshooting techniques will give you an edge during interviews.
✨Tip Number 2
Practice your problem-solving skills by simulating common technical issues. This will not only prepare you for potential interview questions but also demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 3
Network with professionals in the IT support field. Attend industry meetups or online forums to connect with others who can provide insights into the role and potentially refer you to job openings.
✨Tip Number 4
Showcase your communication skills during the interview process. As a Senior Specialist Support Officer, you'll need to explain complex technical issues to non-technical users, so practice articulating your thoughts clearly and concisely.
We think you need these skills to ace Senior Specialist Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with desktop and laptop hardware and software. Emphasise any specific skills related to troubleshooting Windows and Mac systems.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Senior Specialist Support Officer role. Mention your experience with diagnosing complex issues and your ability to maintain user satisfaction through effective support.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved advanced technical issues in the past. Highlight your experience with root cause analysis and developing solutions for recurring problems.
Highlight Team Collaboration: Mention any experience you have working collaboratively with IT teams on projects or upgrades. This shows that you can work well with others and contribute to team success, which is crucial for this role.
How to prepare for a job interview at SISL Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting both Windows and Mac systems. Highlight specific examples where you've resolved complex issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company’s IT Environment
Research the company's IT infrastructure and any specific technologies they use. This knowledge will allow you to tailor your answers and show that you're genuinely interested in how you can contribute to their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical technical problems. Practise articulating your thought process clearly, as interviewers will be looking for your problem-solving approach and how you communicate solutions.
✨Emphasise Team Collaboration
Since the role involves working closely with other IT team members, be ready to discuss your experience in collaborative projects. Share examples of how you've successfully worked with others to achieve common goals, especially in high-pressure situations.
