At a Glance
- Tasks: Provide top-notch IT support for hardware and software issues, ensuring customer satisfaction.
- Company: Join a leading tech company focused on innovation and customer service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with plenty of room for career advancement.
- Why this job: Make a difference by helping customers solve tech problems every day.
- Qualifications: 2-3 years in customer support and strong troubleshooting skills required.
The predicted salary is between 45000 - 45000 £ per year.
Provide Hardware and Operating Systems support for
OS, Base Application configuration and issue resolution for remote customers: Windows 10/11 Office 365 (Outlook, Word & Excel, Skype, Teams etc.),
Field Service personnel using Field Programming Units (FPU) laptop computers FPU Level 2 will remain with Solar.
FSO L1 duty will only be to install the base image and then reach out to Solar L2 team to do the required configuration.
Perform hardware/software support and issue resolution for customers.
Troubleshoot and resolve VPN connectivity issues for customers.
Perform remediation on patching issues to ensure compliance with security standards.
Required qualifications
At least 2 -3 years experience working in a customer support environment using a ticketing system.
Working knowledge of OS platforms
Experience troubleshooting and resolving IP communication issues for customers.
At least 4-5 years’ experience troubleshooting software issues and performing repairs down to the registry level.
- Highly proficient in both spoken and written English and Local language
- #J-18808-Ljbffr
Information Technology Support Specialist in Peterborough employer: SISL Global
At Barclays, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior Network Engineer, you'll benefit from extensive professional development opportunities while working in a fast-paced environment that values integrity, service, and excellence. Our commitment to employee growth, coupled with our focus on cutting-edge technology in a regulated financial sector, makes Barclays a rewarding place to advance your career.
