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- Tasks: Provide 24/7 support for Citrix environments and enhance user experience through monitoring and automation.
- Company: Join a leading global bank focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving virtual desktop services in a fast-paced environment.
- Qualifications: Experience with Citrix technologies and strong problem-solving skills required.
- Other info: Great opportunity for career advancement in a supportive and collaborative workplace.
The predicted salary is between 36000 - 60000 £ per year.
The End Client Workplace and Collaboration (W&C) Operations function provides end user support and the technologies to drive Barclays' businesses globally toward the Bank Strategy. Virtual Desktop Operations is a function within End Client Workplace and Collaboration and is accountable for the Virtual Desktop Estate across RBB, USCB and CIBWM globally. The vision of the team is to provide a world-class Virtual Desktop Service, delivering a cost-effective, consistent, compliant and agile platform focused on improving the customer experience through innovation, continual service improvement and relentless simplification.
Overall Purpose of Role: The Virtual Desktop Operations team within End Client Workplace and Collaboration fronts the service delivery of a 24x7 third-level and engineering support service across ConnectApps and VDI solutions within the firm. The team aims to pro-actively improve the environment through monitoring and automation, ensuring Service Operations continue to underpin the growth of the business as a whole.
Purpose of Role: To provide 24/7 support to internal & external users. Manage multiple Citrix Sites and VDI. Managing multiple Citrix XenApp and XenDesktop/VDI Site/Tenants (monitoring, housekeeping, changing, app releasing and many other BAU tasks). Developing and integrating key technology solutions.
Key Accountabilities:
- Manage Citrix XenApp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping).
- Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics.
- Manage Remote Desktop PC deployment, configuration and troubleshooting.
- Monitor the performance of Citrix components to maintain a consistent user experience.
- Implement releases, undertake installation and maintenance of applications to Citrix/VDI platform.
- Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently.
- Analyse incidents, identify root causes and provide solutions for system issues.
- Analyse existing workloads and implement automations where possible.
- Assist other line technicians with support issues where required and mentor them where necessary.
- Provide technical support and advice to users.
- Understand the security protocols within the banking environment.
- Assist in integrating, configuring and testing infrastructure solutions provided by Engineering.
- Take direction from Engineers and Senior Engineers in all areas of system support and system performance.
- Ensure quality and efficiencies in implementation and maintenance of systems.
- Broad understanding of BCM/DR related activities within the service.
- Capacity Planning and Monitoring.
Person Specification:
- Strong broad and current technology knowledge acquired in enterprise scale infrastructure organisation.
- Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront and Citrix Cloud etc.
- Skills and experience of managing Citrix Cloud and on-prem environment.
- Experience of managing Azure VDI deployment.
- Experience of managing large scale VDI/RPC deployments.
- Experience of monitoring capacity and performance of Citrix components.
- Knowledge of Microsoft desktop operating systems in enterprises.
Citrix Engineer in London employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Citrix Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that Citrix Engineer role you’re after!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects related to Citrix technologies, make sure to highlight them. A personal website or GitHub can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common Citrix scenarios and troubleshooting questions. Practice makes perfect, so consider doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Citrix Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Citrix Engineer role. Highlight your experience with Citrix technologies, VDI management, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don't forget to mention your understanding of the banking environment and security protocols.
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled challenges in previous roles. We love candidates who can analyse incidents and provide effective solutions, so share those experiences with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at SISL Global
✨Know Your Citrix Stuff
Make sure you brush up on your knowledge of Citrix technologies, especially XenApp and XenDesktop. Be ready to discuss your experience managing these systems and any challenges you've faced. This will show that you're not just familiar with the tech but can also handle real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled incidents or problems in previous roles. Think about times when you identified root causes and implemented solutions. This will demonstrate your analytical skills and ability to improve user experiences.
✨Understand the Bigger Picture
Familiarise yourself with the overall goals of the Virtual Desktop Operations team. Be ready to discuss how your role as a Citrix Engineer fits into the broader strategy of providing a world-class Virtual Desktop Service. This shows that you’re aligned with their vision and can contribute effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team's current projects or challenges they face. This not only shows your interest in the role but also gives you a chance to assess if the company culture and objectives align with your career goals.