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For Companies At a Glance
- Tasks: Provide top-notch tech support and troubleshoot issues for users on Windows and Mac.
- Company: Join SISL Global, a dynamic team in the information services industry.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Degree in IT or related field, plus 2-4 years of desktop support experience.
- Other info: Great chance to build relationships and enhance your tech skills in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
The L1 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities
- Provide First-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industry: Information Services
Information Technology Support Engineer in Liverpool employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Liverpool
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like LinkedIn. A quick message expressing your interest can make a huge difference and show that you're proactive.
✨Tip Number 2
Network, network, network! Connect with current employees at SISL Global or in similar roles. They can provide insider tips and might even refer you, which can double your chances of landing an interview.
✨Tip Number 3
Prepare for the technical side of things! Brush up on your troubleshooting skills for both Windows and Mac systems. Being able to demonstrate your problem-solving abilities during an interview can really set you apart from other candidates.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at SISL Global.
We think you need these skills to ace Information Technology Support Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Support Engineer role. Highlight your experience with desktop support, troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss troubleshooting techniques for both platforms, and maybe even prepare a few examples of complex issues you've resolved in the past.
✨Show Off Your Problem-Solving Skills
During the interview, be prepared to walk through your thought process when diagnosing technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you’ve tackled problems and what solutions you implemented.
✨Familiarise Yourself with Their Tools
Research the ticketing system and remote desktop tools that the company uses. If you have experience with similar tools, mention it! This shows that you're proactive and ready to hit the ground running.
✨Emphasise Team Collaboration
Since this role involves working closely with IT team members, highlight your teamwork skills. Share examples of how you've collaborated on projects or mentored junior technicians, demonstrating your ability to build strong relationships and contribute to a positive work environment.
