Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join SISL Global, a leader in IT services and consulting.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Kickstart your tech career and make a difference in user support.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: Dynamic entry-level position with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A Band 1 job description for a Desktop Support Specialist (DSS) typically outlines an entry-level or junior role focused on providing foundational technical support to end-users.
Key Responsibilities
- End-User Support: Provide first-line (Tier 1) support for IT incidents and service requests, including installation, moves, adds, and changes (IMAC).
- Troubleshooting: Diagnose and resolve basic hardware (laptops, printers, scanners, mobile devices) and software (MS Windows OS, MS Office, basic business applications) problems.
- Asset Management: Assist with managing the IT asset lifecycle, including tracking inventory, labeling, storage, allocation, and coordinating disposal.
- System Configuration: Install and configure hardware and software components to ensure usability and adherence to organizational standards.
- Basic Infrastructure Support: Perform "smart hands and feet" support for technology teams on demand, which may involve physical access management to communication rooms and basic vendor coordination.
- Documentation: Maintain clear and accurate records of support activities, resolutions, and asset information within designated systems.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting
Band 1 Desktop support in Knutsford employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 1 Desktop support in Knutsford
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Slide into the DMs of the job poster on LinkedIn. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at SISL Global. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss how you’d handle common IT issues. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Band 1 Desktop support in Knutsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the Desktop Support role. We want to see how your background fits with our needs, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Troubleshooting Skills: In your application, mention any specific examples of how you've tackled tech issues in the past. We’re looking for problem solvers, so share those stories that demonstrate your ability to diagnose and resolve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SISL Global
✨Know Your Tech Basics
Brush up on your knowledge of hardware and software, especially MS Windows OS and MS Office. Be ready to discuss how you've tackled tech issues in the past, even if it's just personal experience.
✨Showcase Your Troubleshooting Skills
Prepare to walk through a couple of troubleshooting scenarios. Think about how you would diagnose and resolve common problems with laptops or printers. This shows you can think on your feet!
✨Understand Asset Management
Familiarise yourself with the basics of IT asset management. Be prepared to talk about how you would track inventory and manage the lifecycle of IT assets, as this is a key part of the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to provide support to end-users who may not be tech-savvy, so clear communication is essential. Think of examples where you've done this successfully.
