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- Tasks: Provide advanced tech support and troubleshoot complex issues for users.
- Company: Join a dynamic IT team focused on user satisfaction and innovation.
- Benefits: Competitive salary, flexible hours, remote work options, and training opportunities.
- Why this job: Make a real difference by solving tech problems and helping others succeed.
- Qualifications: Experience in desktop support and strong knowledge of Windows and Mac systems.
- Other info: Great chance to grow your career in a supportive and collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Information Technology Support Specialist employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on your next role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate issues you might face as an IT Support Specialist. The more hands-on experience you have, the better you'll perform in interviews.
✨Tip Number 3
When you get an interview, be ready to showcase your problem-solving skills. Prepare examples of how you've tackled complex technical issues in the past. This will show employers that you can handle the challenges they'll throw your way.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out from the crowd and show us why you're the perfect fit for the role.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Support Specialist role. Highlight your experience with desktop support, troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss troubleshooting techniques for both platforms, and maybe even prepare a few examples of complex issues you've resolved in the past.
✨Show Off Your Problem-Solving Skills
During the interview, be prepared to walk through your thought process when diagnosing and resolving technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you’ve tackled advanced problems and what solutions you implemented.
✨Familiarise Yourself with the Company’s Tools
Research the ticketing system and remote desktop tools that the company uses. If possible, try to get hands-on experience with similar tools beforehand. This will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Emphasise Team Collaboration
Since this role involves working closely with IT team members, highlight your experience in collaborative projects. Share examples of how you’ve worked with others to implement upgrades or solve issues, and don’t forget to mention any mentoring experiences with junior technicians!
