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- Tasks: Support users by refreshing their IT devices and ensuring smooth setup.
- Company: Join a dynamic tech team focused on innovative solutions and customer satisfaction.
- Benefits: Gain hands-on experience, flexible hours, and potential for future opportunities.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while learning in a supportive environment.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: This is a short-term project with a chance to shine and impress for future roles.
Duration - 2 Month Project
The Engineer will address the refreshes in the order as per the sheet. If for some reason the user is not available, then move to the next and check back on them later to see if they are available for refresh and if not then advise back on the form as user not available.
The Engineer will disconnect and remove the hardware and place it on the trolley or agreed point for later transport to the storage room to wait for decommissioning by the customer. The Engineer will record the removed Asset details to their laptops as per the agreed document.
The Engineer will place the new device and connect it to the monitor (ID required), power, LAN connection (if exists), etc. The Engineer will record the New Asset details to their laptops as per the agreed document.
The Engineer will power up the new device and enter the BIOS to make sure that checks (that HCLTech team will document and provide) are carried out and then reboot the device to the logon screen. The Engineer will ask the user to log on and the user can start the Auto-pilot new image from instructions already provided to them. If the user is struggling to start the Auto-Pilot, then the Engineer can assist.
Depending on the site bandwidth and number of devices, reimaging the builds can take from 1.5/2 hours or longer to update. When the Engineers have completed the distribution of devices on the list, they should revisit each user just to check on the progress and that all is well, or intervention is required.
The Engineer takes all removed old devices to the Storeroom area and stacks the devices in an area designated by the customer for decommissioning and coordinates with the disposal vendor. The Engineer, at the end of the day, sends the pre-agreed closure sheet with the status. It is possible that some devices done later in the day are still installing when the users and engineers have left and will need a first morning check to ensure completion.
There is a 5-day Hypercare period where the partner project engineer is expected to reattend calls for refresh if an issue arises in this time.
Information Technology Support Engineer employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software that will be used in the refresh process. Knowing the ins and outs of the devices you'll be working with can give you a significant edge during the job.
✨Tip Number 2
Brush up on your customer service skills. As you'll be interacting with users frequently, being able to communicate effectively and assist them with any issues will be crucial for success in this role.
✨Tip Number 3
Understand the importance of documentation. Being meticulous about recording asset details and following the agreed processes will not only help you perform better but also demonstrate your attention to detail to potential employers.
✨Tip Number 4
Prepare for the Hypercare period by thinking about common issues that might arise after device installation. Having solutions or troubleshooting steps ready can show your proactive approach and readiness for the role.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Information Technology Support Engineer position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support, hardware refreshes, or user assistance. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Showcase Technical Skills: Make sure to include any technical skills that are relevant to the role, such as familiarity with BIOS, asset management, and troubleshooting. Mention any certifications or training that may enhance your application.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Address how your skills align with the job requirements and express your enthusiasm for the opportunity to work on this project.
How to prepare for a job interview at SISL Global
✨Understand the Project Scope
Make sure you thoroughly understand the project duration and tasks involved. Familiarise yourself with the process of hardware refreshes, including how to handle user availability and asset recording.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical skills, especially regarding device setup and troubleshooting. Highlight your experience with BIOS checks and Auto-Pilot imaging, as these are crucial for the role.
✨Show Strong Communication Skills
Since you'll be interacting with users, it's important to demonstrate your ability to communicate clearly and effectively. Practice explaining technical processes in simple terms, as you may need to assist users who are struggling.
✨Prepare for Follow-Up Questions
Expect questions about how you would handle various scenarios, such as a user not being available or issues arising during the refresh process. Think through your responses and be ready to provide examples from past experiences.
