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- Tasks: Provide top-notch tech support and troubleshoot complex issues for users.
- Company: Join a dynamic IT team focused on user satisfaction and innovation.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Why this job: Make a real difference by solving tech problems and helping others succeed.
- Qualifications: Tech-savvy with experience in desktop support and strong problem-solving skills.
- Other info: Collaborative environment with chances to mentor and grow your career.
The predicted salary is between 1500 - 2100 £ per month.
Duration: 6 months
The L1 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide first-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Information Technology Support Engineer employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or volunteer to help friends and family with their tech issues. The more hands-on experience you have, the better you'll perform in interviews.
✨Tip Number 3
When you get an interview, don’t just talk about your skills—show them! Bring examples of past projects or problems you've solved. This will demonstrate your expertise and make you stand out.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Support Engineer role. Highlight your experience with desktop support, troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss troubleshooting techniques for both platforms, and maybe even prepare a few examples of complex issues you've resolved in the past.
✨Show Off Your Problem-Solving Skills
During the interview, be prepared to walk through your thought process when diagnosing technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you’ve tackled problems and what solutions you implemented.
✨Familiarise Yourself with Their Tools
Research the company’s ticketing system and any remote desktop tools they use. If you have experience with similar tools, mention it! This shows that you’re proactive and ready to hit the ground running.
✨Emphasise Team Collaboration
Since this role involves working closely with IT team members, highlight your teamwork skills. Share examples of how you’ve collaborated on projects or mentored junior technicians, demonstrating your ability to build strong relationships and contribute to a positive team environment.
